We’ll help you

Liberata is one of the UK’s leading managed service providers of innovative solutions to the Government, the wider public sector, and commercial organisations.

For nearly 50 years, we have been offering business process outsourcing (BPO) and support services across Customer Services, Finance & Accounting, Payroll and Revenues & Benefits.

Liberata can help you redefine your services, reinvent technology, and reshape outcomes. We are trusted to do this on behalf of over 800 organisations.


Liberata’s Service Partnerships: Reinventing Outsourcing

G-Cloud 14 Framework

Liberata is delighted to announce we have secured a place on the new Crown Commercial Service’s (CCS) G-Cloud 14 Framework, marking our 12th consecutive year as a supplier on the frameworks.

Read more

Featured case study

Bromley Council experienced increased customer demand, with more customers experiencing financial difficulty. The council tasked Liberata with effectively managing the increase in customer demand.

Read more

CCA Global Accreditation

We are excited to announce that Liberata has again achieved the CCA Global Accreditation for Customer Experience.

Read more

Who we work with

Broxbourne
Swindon
Welwyn & Hatfield
Taylor Wimpey
Ministry of Justice
Redcar and Cleveland
Pendle Council
National Highways
Deloitte
Bentley
Our Lady of Magnificat
Warwickshire Police
Burnley
Bromley
London Borough of Hounslow
Hillingdon
North Somerset Council

It's our team
that makes
Liberata,
well...
Liberata

Get in touch

Liberata UK Limited,
2nd Floor Front,
60 Cheapside, London EC2V 6AX

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
logo