Liberata - Helping Public and Private Sector Organisations Deliver Results

We’ll help you

Liberata is one of the UK’s leading managed service providers of innovative solutions to the Government, the wider public sector, and commercial organisations.

For nearly 50 years, we have been offering business process outsourcing (BPO) and support services across Customer Services, Finance & Accounting, Payroll and Revenues & Benefits.

Liberata can help you redefine your services, reinvent technology, and reshape outcomes. We are trusted to do this on behalf of over 800 organisations.

Liberata’s Service Partnerships: Reinventing Outsourcing

Award Winning Liberata Staff

The winners for the UK National Contact Centre Awards 2024 were announced on Monday night at a dazzling Awards Ceremony.

Liberata’s Paul Orrell won the Gold Award for Contact Centre Support Manager of the Year.

This is a prestigious award and Paul had tough competition, but it reflects his accomplishments during the last year in his role.

Well done Paul!

Featured case study

View our Welwyn Hatfield Case Study

Welwyn Hatfield Council decided to “outsource” their Revenues & Benefits service to Liberata … we prefer the term “Service Partnership”.

Watch the video to understand why the Council chose Liberata; how easily the transition was made and what the benefits are.

2024 Public Finance Live

Liberata is delighted to be attending Public Finance Live which, this year, is being held at Manchester Central on 10th and 11th July.
Liberata will be exhibiting throughout the conference (Stand 33): demonstrating how council revenue and benefits services are performing against expectation based on publicly available information that we have combined with indices of multiple deprivation statistics.

Who we work with

It's our team
that makes
Liberata,
well...
Liberata

Get in touch

Liberata UK Limited,
2nd Floor Front,
60 Cheapside, London EC2V 6AX

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.

Richard Baker

Welwyn Hatfield Borough Council

Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims

Rebecca Keene

Broxbourne Borough Council

Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.

Kerrie Thomas

Eastleigh Borough Council

The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.

Steve King

Leicester City Council

Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.

Andy Stevens

Swindon Borough Council