About Us

Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.

We are the right mix of digitisation, automation, and people. Our expertise is our advantage in knowing how to get the best performance with the help of digital and cloud technology. We focus on everyday operations and process improvement. We challenge ourselves to see a real-world view; to get the best from great people enhanced by digital – not the other way around. It is why we’ve been one of the industry’s most trusted and reliable providers of top-performing professional services for over 45 years.

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In a new era of service technology, we are here to create and deliver innovative
solutions for our customers with technology at its core. Think Liberata, Think ServiceTech.

  • Redefine Serviceloop forward for enhanced experience
    Redefining every aspect of service support and management to deliver tangible benefits in all service functions and processes
  • Reinvent Technologyloop forward for enhanced delivery
    Reinventing and filling gaps in the technology landscape to deliver service potential that takes full advantage of the benefits that digital transformation can deliver
  • Reshape Outcomes loop forward to drive value
    Reshaping outcomes to drive positive results for our clients, their stakeholders and customers,
    delivering cost efficiency, increased service performance and the highest levels of sustainable value

Any questions? Need more information?

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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