Delivering real outcomes for the customers we serve
For over 50 years, public and private sector organisations have trusted us to run business-critical services where accuracy, continuity and efficiency matter. We take responsibility for complex, high-volume operations and provide technology-driven outcomes through a comprehensive range of business services.
Working together for success
Local authorities, NHS, police, fire, education, and private organisations face growing demand, tight funding and zero tolerance for failure.
Our sole focus is to handle that reality and deliver successful outcomes. Many of our customer relationships span decades, and with that longevity comes deep sector knowledge, clear accountability, and the experience to adapt and innovate.
50 years
Providing tech-enabled solutions
£2.3 billion
Customer and commercial debts collected
1 million+
Payslips processed annually with 99.8% accuracy
£2 billion+
Financial services payments processed
£435 million
Benefits payments managed and paid on time
97%
Average first-call resolution rate
What our customers say
Welwyn Hatfield Council
London Borough of Barnet
Northern Care Alliance NHS Foundation Trust
Brent Council
Our values
At the heart of everything we do is our people. They are dedicated to providing high-quality services. We don’t just list our values, we embody them every day.
Accessible
We are a straightforward, approachable partner and transparent in how services are delivered, measured, and improved.
Curious
Informed by data insights and service experience, we question existing ways of working through creative and innovative thinking.
Expert
Our people are experts in their disciplines and take responsibility for outcomes, delivering exceptional services to our customers.
Our working environment
Our working environment is built for service delivery.
Liberata employs around 1,000 people across England and Wales, working in office-based, hybrid and remote roles. Our model supports flexibility while maintaining control, security, and service quality.
We invest in development, offer competitive pay and benefits, and give people the chance to build long-term careers delivering impactful work.
Social value
At Liberata, we deliver social value through our Corporate Social Responsibility strategy. We are dedicated to conducting our business in a responsible manner and promoting accountable performance. To achieve this, we focus on how we operate in the marketplace, support our employees, invest in the communities in which we operate, and minimise our environmental impact.
Business conduct and a customer-focused culture are vital to our success. We earn and maintain the trust of our customers, suppliers, stakeholders and employees through fair business practices, first-class service, and organisational excellence. We manage our supply chain through robust due diligence, monitoring, and improvement to ensure suppliers meet our ethical and environmental standards.
We are committed to high standards of environmental performance to minimise any harmful effects that our business activities may have on the natural environment. We adopt a positive and proactive approach to carbon reduction and sustainability. Our Carbon Reduction Plan details the actions we will take to realise our aim of becoming carbon neutral by 2040. Our Environmental Management System is ISO14001 certified.
Our people are integral to our business success. We support a corporate culture that is inclusive, provides equal opportunities to all and offers programmes to support learning, development and career progression. We treat everyone with dignity and respect, reflecting our dedication to maintaining a safe and healthy workplace. This is supported by our ISO45001-certified Health and Safety Management system, which is committed to safeguarding the physical and mental health of our employees.
We aim to create a sustainable net-positive impact in our customers’ communities, now and into the future. We commit to developing, implementing and measuring our Social Value initiatives. Communities benefit from new ideas and social innovation, which drive sustainability and improve overall impact. Our social value programmes rely on finding, building, and sustaining partnerships within local communities. This model is applied to all our social value commitments.
Our community partners
Trusted standards and framework memberships
Our accreditations and framework memberships demonstrate our commitment to quality, security, compliance and responsible service delivery.
Accreditations
- Cyber Essentials Plus
- ISO 9001:2026 – Quality Management Systems
- ISO 14001:2015 – Environmental Management System
- ISO 22301:2019 – Business Continuity Management Services
- ISO 27001:2022 – Information Security Management Services
- ISO 45001:2018 – Health and Safety Management Systems
Frameworks
- Crown Commercial Service – G-Cloud 15
- Crown Commercial Service – RM6295, RM6226, RM6366
- Kent County Council Procurement Services
- 2Buy2
- Crescent Purchasing Consortium (CPC)
Latest from Liberata
Our Burnley and Pendle partnership wins IRRV Performance Awards
Together with Burnley and Pendle Borough Councils, we have won the 2026 IRRV Performance Awards for Local Taxation and/or Revenues Team of the Year. The award recognises the work of our East Lancashire Council Tax hub. The shared team delivers services through a strong partnership-led model. It is a fantastic achievement for everyone involved and [...]
Swindon Borough Council modernises its Revenues and Benefits
Overview Swindon Borough Council’s Revenues and Benefits teams deliver essential services to over 102,000 properties. It faced pressures shared by many local authorities – ageing and inefficient systems, tight budgets, increasing service costs, and rising expectations for digital services. They needed a safe, low-risk route to modernise their Revenues and Benefits services without disrupting business-as-usual [...]
Liberata retains CCA Global Accreditation
Following an independent assessment by CCA Global, our Customer Service team has retained its Customer Experience Accreditation with flying colours, with no non-conformities or advisories raised. The assessment, completed in October 2026, covered our Burnley, Bromley and Barrow sites. It included colleague surveys and group discussions, along with a review of service improvements, technology, quality, [...]
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