Delivering real outcomes for the customers we serve
For over 50 years, public and private sector organisations have trusted us to run business-critical services where accuracy, continuity and efficiency matter. We take responsibility for complex, high-volume operations and provide technology-driven outcomes through a comprehensive range of business services.
Working together for success
Local authorities, NHS, police, fire, education, and private organisations face growing demand, tight funding and zero tolerance for failure.
Our sole focus is to handle that reality and deliver successful outcomes. Many of our customer relationships span decades, and with that longevity comes deep sector knowledge, clear accountability, and the experience to adapt and innovate.
50 years
Providing tech-enabled solutions
£2.3 billion
Customer and commercial debts collected
1 million+
Payslips processed annually with 99.8% accuracy
£2 billion+
Financial services payments processed
£435 million
Benefits payments managed and paid on time
97%
Average first-call resolution rate
What our customers say
Welwyn Hatfield Council
London Borough of Barnet
Northern Care Alliance NHS Foundation Trust
Brent Council
Our values
At the heart of everything we do is our people. They are dedicated to providing high-quality services. We don’t just list our values, we embody them every day.
Accessible
We are a straightforward, approachable partner and transparent in how services are delivered, measured, and improved.
Curious
Informed by data insights and service experience, we question existing ways of working through creative and innovative thinking.
Expert
Our people are experts in their disciplines and take responsibility for outcomes, delivering exceptional services to our customers.
Our working environment
Our working environment is built for service delivery.
Liberata employs around 1,000 people across England and Wales, working in office-based, hybrid and remote roles. Our model supports flexibility while maintaining control, security, and service quality.
We invest in development, offer competitive pay and benefits, and give people the chance to build long-term careers delivering impactful work.
Social value
At Liberata, we deliver social value through our Corporate Social Responsibility strategy. We are dedicated to conducting our business in a responsible manner and promoting accountable performance. To achieve this, we focus on how we operate in the marketplace, support our employees, invest in the communities in which we operate, and minimise our environmental impact.
Business conduct and a customer-focused culture are vital to our success. We earn and maintain the trust of our customers, suppliers, stakeholders and employees through fair business practices, first-class service, and organisational excellence. We manage our supply chain through robust due diligence, monitoring, and improvement to ensure suppliers meet our ethical and environmental standards.
We are committed to high standards of environmental performance to minimise any harmful effects that our business activities may have on the natural environment. We adopt a positive and proactive approach to carbon reduction and sustainability. Our Carbon Reduction Plan details the actions we will take to realise our aim of becoming carbon neutral by 2040. Our Environmental Management System is ISO14001 certified.
Our people are integral to our business success. We support a corporate culture that is inclusive, provides equal opportunities to all and offers programmes to support learning, development and career progression. We treat everyone with dignity and respect, reflecting our dedication to maintaining a safe and healthy workplace. This is supported by our ISO45001-certified Health and Safety Management system, which is committed to safeguarding the physical and mental health of our employees.
We aim to create a sustainable net-positive impact in our customers’ communities, now and into the future. We commit to developing, implementing and measuring our Social Value initiatives. Communities benefit from new ideas and social innovation, which drive sustainability and improve overall impact. Our social value programmes rely on finding, building, and sustaining partnerships within local communities. This model is applied to all our social value commitments.
Our community partners
Trusted standards and framework memberships
Our accreditations and framework memberships demonstrate our commitment to quality, security, compliance and responsible service delivery.
Accreditations
- Cyber Essentials Plus
- ISO9001: 2015 – Quality management systems
- ISO27001:2022 – Information Security Management
- ISO 45001:2018 – Health and Safety Management Systems
- ISO 14001:2015 – Environmental Management System
Frameworks
- Crown Commercial Service – G-cloud 14
- Crown Commercial Service – RM6295, RM6226, RM6366
- Kent County Council Procurement Services
- 2Buy2
- Crescent Purchasing Consortium (CPC)
Latest from Liberata
Liberata appoints Owen Barry as Chief Executive Officer
Liberata has appointed Owen Barry as its new Chief Executive Officer. Owen will join the business on 1 September 2026, succeeding Charlie Bruin, who steps down on 31 July 2026 after 10 years as CEO and 22 years with the company. The appointment follows a period of sustained client growth and continued investment across the [...]
A view from the stand at Public Finance Live 2026
By Rich Brown, Head of Marketing, Liberata At Public Finance Live (PFL), we spoke to S151 Officers, Directors of Finance, and Deputy Finance Officers, as well as industry and CIPFA representatives. Our conversations focused on affordability, risk and control. Across the two days, two issues came up repeatedly: the financial and operational challenge of Local [...]
A view from Stand P27: LGA Annual Conference 2026
By Rich Brown, Head of Marketing, Liberata There is always a lot to take in at the LGA Annual Conference. Packed exhibition halls, busy fringe sessions, familiar faces, new conversations, and plenty of discussion about where local government goes next. For us, it was a chance to listen as much as talk with councillors, Local [...]
Let’s talk
Get in touch to find out more about our services
