Trusted delivery for Local Authorities
Liberata provides Revenues and Benefits services to Local Authorities, combining performance, accuracy, and customer care. We operate end-to-end billing, debt recovery, and benefits processing to help councils meet their statutory duties while adapting to changing demand and financial pressures.
We collect over £2.6 billion annually in Council Tax and Business Rates, process over 150,000 benefit claims, and consistently outperform national averages. From day one, we ensure faster processing, greater accuracy, and measurable improvements.
High performing Revenues and Benefits services
Faster claim processing
Reduce average processing times to 8 to 10 days, improving resident outcomes
Higher collection rates
Increase Council Tax and Business Rates collection through expert strategies
Improved accuracy
Maintain claim accuracy above 98% and reduce subsidy errors
Increase efficiency
Reduce service costs by up to 25% through automation and operational transformation
Stronger resident support
Deliver fair, accessible service with specialist support for vulnerable customers
Greater digital maturity
Meet customer expectations and enable self-service with a multi-channel approach
Better outcomes for your council and community
Local Authorities are under increasing pressure to deliver more with less while maintaining fair and consistent support for residents, particularly the most vulnerable. We help our customers improve performance, reduce service delivery costs, and protect their communities through faster claims processing, ethical debt recovery, digital transformation, and a better customer experience.
Council Tax and Business Rates
We manage the full lifecycle from billing and collection to enforcement, using a blend of direct contact, digital tools, and experienced advisors. Our approach supports high collection rates, improved processes, and increased revenues.
Benefits processing
Our teams deliver accurate and efficient processing for Housing Benefit, Council Tax Support, and discretionary schemes. We help councils achieve over 98% claim accuracy and process new claims in 8 to 10 days, well below the national average of 20 calendar days (Q3 FYE 2025).
Debt recovery
We use ethical and effective approaches to recovering Council Tax, NNDR, Housing Benefit Overpayments, and Social Care debt. Our recovery strategies are tailored to each case, and our Debt Assist service provides financial support for residents who need it without enforcement.
Customer contact and support
We provide front-line customer contact services via in-person, phone, email, web chat, and post. Our teams are trained to handle complex cases, support vulnerable customers, and improve customer satisfaction with a +95% first-contact resolution rate.
Digital tools and automation
Our digital approach reduces avoidable contact, streamlines repetitive tasks, and relieves resources. With the right blend of process automation, robotic desktop tools and self-service portals, our clients have achieved up to 45% automation of Revenues and Benefits transactions.
Unified assessments
We integrate up to ten different assessments—including benefits, blue badges, and free school meals—into a single, joined-up service. This approach enables “Tell Us Once” digital journeys and reduces duplicated effort and costs.
System administration and reporting
We host, maintain, and optimise Revenues and Benefits systems on behalf of our customers, ensuring security, availability, and compliance. We also support automated statutory returns and provide reporting tools for transparency and better decision-making.
Understand your performance. Plan your next step.
Our Revenues and Benefits benchmarking and review services help you understand current performance, compare against similar authorities and identify opportunities to improve.
You get practical insight into performance across key areas such as Council Tax, Business Rates and Housing Benefit, along with a clearer view of how your service compares with similar authorities. This helps you identify strengths, highlight pressure points and focus on the changes that will make the biggest difference.
Whether you need a high-level benchmark or a more detailed review, you will come away with evidence-based insight, informed recommendations and greater confidence in your planning, priorities and decision-making.
Improving Revenues and Benefits service performance
We are trusted by councils including Welwyn Hatfield, Broxbourne, Bromley, North Somerset, and Swindon, and we have demonstrated improvements in collection rates, subsidy accuracy, and citizen access.
Revenues and Benefits service transformation
Liberata’s Revenues and Benefits solution included migrating systems from legacy platforms to new Software-as-a-Service (SaaS) systems and comprehensive digital transformation initiatives to improve efficiency and customer experience.
Why leaders choose Liberata to improve their Revenues and Benefits performance
We provide Revenues and Benefits services for Local Authorities across England. Our hands-on service delivery, experience, and expertise shape our approach and are grounded in real-world pressures.
Working as an extension of your team, we deliver flexible service models, including fully managed or hybrid delivery. Our mobilisation frameworks ensure a smooth transition, while guaranteeing savings and service improvements backed by our outcome-based contracts.
Liberata brings national scale, local understanding, and 50 years of public service experience. As a long-term partner, we deliver measurable outcomes that benefit operational and finance teams, frontline staff, and the residents they support.
Get in touch
Talk to us about how we can support your Revenues and Benefits service — and help you deliver better outcomes for your council and community.
