Privacy and Cookie Policies

Liberata UK  Limited (“LUKL”, “We”, “Us”) is committed to protecting and respecting your privacy.

This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

LUKL is registered with the Information Commissioner’s Office (ICO) and our registration number is Z7035984. Please note that all data captured by Liberata UK Limited will be used and held in accordance with the requirements of the EU General Data Protection Regulation (GDPR). The data controller is Liberata UK Limited, 2nd Floor Front, 60 Cheapside, London, EC2V 6AX


Use of cookies by LUKL

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Cookie preferenceCookieControlThis cookie is used to remember a user’s choice about cookies on Where users have previously indicated a preference, that user’s preference will be stored in this cookie.
Language selectionlanguageThis cookie is used to remember any selection a user has made about language on, using the language selector, so that the site will be shown in their chosen language when returning to the site. 
Universal Analytics (Google)_ga
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Read Google’s overview of privacy and safeguarding data
YouTube cookiesPREF*
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Read more at YouTube’s embedding videos information page.PREF – * Expires after eight months
VSC – * expires at the end of your session
VISITOR_INFO1_LIVE – *expires after eight months
remote_sid – * expires at the end of your session

How do I change my cookie settings?

You can change your cookie preferences at any time by clicking on the ‘C’ icon. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit

We will collect and process the following data about you:

Information you give us:

This is information about you that you give us by filling in forms on (our Website) or by corresponding with us by phone, e-mail, or otherwise. The information you give us may include your name, address, e-mail address and phone number, CV information, financial details, and information relating to a limited company through which you supply your services.

Information we collect about you:

We will automatically collect the following information each time you visit our Website:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, screen resolution and colour depth, browser type and version, time zone setting, browser plug-in types and versions and operating system and platform
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), length of visits to certain pages and methods used to browse away from the page.

Information we receive from other sources:

This is information we receive about you from third parties, business partners, suppliers and credit reference and vetting agencies.


In order to improve our Website, we may use small files commonly known as “cookies”. A cookie is a small amount of data which often includes a unique identifier that is sent to your computer or mobile phone (referred to in this policy as a ‘device’) from our Website and is stored on your device’s hard drive. A cookie records on your device information relating to your internet activity (such as whether you have visited our website before).

If you do not want us to use cookies when you use our Website, you can adjust your internet browser settings not to accept cookies. Your web browser’s help function should tell you how to do this. Alternatively, you can find information about how to do this for all the commonly used internet browsers at This website will also explain how you can delete cookies which are already stored on your device. You acknowledge that if your computer is set to reject cookies, you may still use our Website, but your ability to use some of the areas of our Website may be limited.

We currently set the following Google Analytics cookies and User Input cookies.

We use Google Analytics which is a web analytics service provided by Google Inc. to understand how visitors to our Website use our Website. The Google Analytics cookies collect information about how people are using our Website, for example which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. The cookies do not gather any information that identifies you. The information these cookies collect is grouped together with information from other people’s use of our Website on an anonymous basis. Overall, these cookies provide us with analytical information about how our Website is performing and how we can improve our Website. You can opt out of Google Analytics without affecting your use of our Website – for more information on opting out of being tracked by Google Analytics across all websites you use, visit

We use user-input cookies to keep track of your input when filling online forms.


We rely upon different legal bases for the processing of personal information according to the relationship and purpose for which it is collected as explained below:

Consent: This is where the individual has given clear consent for us to process their personal data for a specific purpose. We will seek consent from individuals who we want to stay in touch with where another legal basis does not apply. For example, where individuals have previously worked or engaged with us as an organisation and we would like to keep in touch about future opportunities or to send invitations we think are of relevance to them.

Legal obligation: Where processing is necessary for us to comply with the law. For example, processing personal data to comply with our legal obligations to disclose employee salary details to HMRC.

Legitimate interests: Where processing of your personal data is necessary and used in ways you would reasonably expect us to. For example: for current Associates or Employees, we will need to process personal data to maintain contact, facilitate payments, and share appropriate and relevant information with you.

We use information held about you in the following ways:

Information you give to us:

We will use this to carry out our obligations arising from any contracts entered into between you and us and to notify you about opportunities, events and information which may be relevant to you.

Information we collect about you:

We will use this information:

  • to administer our Website and for internal operations;
  • to improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
  • as part of our efforts to keep our Website safe and secure.

Information we receive from other sources:

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above.


We will not retain your information for any longer than is necessary.

Information that we collect will be retained for as long as needed to fulfil the purposes outlined in ‘How we use your Information’ section above, or for a period specifically required by applicable regulations or laws, or contractual arrangements with our clients.

Where information is retained through ‘Consent’, it will be marked as inactive after 24 months unless you re-consent.

If you have given your consent for us to use your information, you have the right to withdraw that consent. Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.

You can withdraw consent at any time by contacting us as set out in the ‘Contact’ section below.


We will share your personal information with:

  • Any member of our group, which means our subsidiaries, our parent company, our ultimate parent company, and any subsidiaries of these organisations as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including associates and representatives of the person whose personal data we are processing, financial organisations, current or prospective employers, educators and examining bodies, suppliers and services providers, credit reference agencies, central government, debt collection and tracing agencies;
  • Clients, business partners, suppliers and sub-contractors for the performance of any contract or prospective contract we enter into with them or you;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Website;
  • Credit reference and vetting agencies as part of our onboarding processes.

We will disclose your personal information to third parties:

  • If we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If our company or substantially all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use or any agreement entered into with you or a limited company through which you provide your services; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.


We protect your personal data from unauthorised access and disclosure by ensuring security measures are in place and access to personal data is restricted to only those who have a legitimate business purpose and reason for accessing it. We store most data about you in computer systems and databases operated by either us or our external service providers. However, where necessary, security measures apply to personal data in both electronic and hard copy form.

Data held by us is stored on cloud storage with the physical location of the datacentre within the United Kingdom.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


It may sometimes be necessary to transfer personal data overseas. This will always be in line with the ‘Disclosure of your Information’ section above and any transfers made will be in full compliance with the requirements of GDPR.


Under data protection law, you have a number of rights concerning the data we hold about you. If you wish to discuss or exercise any of these rights, please contact us as set out in the ‘Contact’ section below.

There is also more detailed explanations of each of your rights on the ICO website which can be accessed here.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. Therefore, we are providing you with the information in this policy.

The right of access. You have the right to obtain access to your information. This will enable you, for example, to check that we are using your information in accordance with data protection law.

The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete.

The right to erasure. This is also known as ‘the right to be forgotten’ and enables you to request the deletion or removal of certain information that we hold about you.

The right to restrict processing. You have right to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further.

The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes.

The right to withdraw consent. If you have given us consent to process your information, you have the right to withdraw that consent at any time. Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.

The right to object to processing. You have the right to object to us processing your personal data in certain circumstances. Applicability of this depends on the purpose and lawful basis for which we are processing it.


Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.


If you have any concerns about the way we use your information please contact us to discuss. You do also have the right to raise your concerns with the ICO. Their details can be found here.


If you have any questions, comments and requests regarding this privacy policy, please contact our Data Protection Officer, Tim Collins at

Any questions? Need more information?

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council