Modern Slavery

Slavery and Human Trafficking Statement Financial Year ending 31 December 2023.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and describes the actions taken to ensure that our business and our supply chains are free from slavery and human trafficking.

Our Business and Organisational Structure

Liberata is a provider of business and professional services including process outsourcing and automation. We operate exclusively within the UK, primarily within the public sector market, providing specialist business process and transaction management services to central and local government. We operate from multiple locations across England and Wales, employing c1200 people.

Liberata UK Limited is a subsidiary of Outsourcing UK Limited, which is wholly owned by Outsourcing Inc., a multi-national public company headquartered and quoted in Tokyo. The group specialises in business process outsourcing, transaction processing, data management, IT and business services, and recruitment and resourcing.

Our Policies

We have a comprehensive range of policies and operating procedures covering the recruitment, employment and conduct of people directly engaged in our business. These policies are subject to an annual review where an equality impact assessment is conducted.

Our expectations are clearly documented in a Code of Conduct which applies to all staff, and our employees are supported by policies covering Equality and Diversity, providing clear Grievance procedures, ensuring Dignity at Work and means to facilitate Whistleblowing. 

Our policies ensure that all employees are treated fairly and equally and are paid in accordance with the law. Our employees are not contractually required to work more than 48 hours per week.

These arrangements are under-pinned through a recognition agreement with the public sector trade union, Unison enabling independent and collective representation of interests.  

We have reviewed and updated current policies, practices and training provision to appropriately reference, accommodate and communicate the provisions of the Modern Slavery Act 2015. 

These policies are available on our intranet to all employees and a summary of key documents is sent to new starters.

Due to the Covid-19 pandemic (2020 and continuing in 2021, 2022 and 2023) a business decision was made to re-designate the majority of employees as temporary homeworkers. As a consequence, we developed specific HR and H&S policies to ensure employees were both supported and protected during this period. 

Home and hybrid working is now a permanent feature of our business practices with the majority of Liberata employees working either entirely or partially at home.  These arrangements are set out in a specific Home and Hybrid working Policy together with appropriate HR and H&S procedures and practical support as necessary.  

We are confident that the practices we adopt and the terms on which we employ, manage and organise our workforce are of a high standard and effectively safeguard against the exploitation, abuse or coercion of the people we employ.

Supply Chain

Liberata relies on suppliers to support its business, particularly in relation to information technology and application software services, office and facilities services, and professional legal and financial support. 

Our supply chain consists of large, reputable suppliers of industry standard goods and services (themselves subject to section 54(1) of the Act), medium sized providers of specialist support services, and small, locally based suppliers of general services. The majority of our suppliers are UK based. 

We have preferred suppliers across many parts of our supply chain and employees are encouraged to use them.  Prior to engagement any potential new suppliers are subject to a process of due diligence which includes assessment of financial standing, and confirmation of trade references. 

We have a Supplier Code of Conduct for our suppliers to adopt, the requirements of which reflect our own internal standards, and our Standard Supplier Terms and Conditions reference obligations under the Modern Slavery Act 2015. We have previously engaged with our key suppliers to assess their practices and procedures and have conducted a process to confirm that key suppliers have themselves published appropriate Slavery and Human Trafficking Statements on their websites. We plan to conduct a review of the supplier key performance indicators that are used within the business, ensuring the effectiveness of our internal processes with regards to Modern Slavery.

The nature of our business, the expectations of our customers, and the relationships which we have with our suppliers, lead us to believe the likelihood of slavery or human trafficking being present within our operations, to be low.


We utilise an online Modern Slavery training course through our provider Bobs Business for all Managers and other key roles within the business who have a direct responsibility for upholding Liberata’s commitments with regards to this Act. We will continue to track training and awareness through attendance and effectiveness of this course.  

A copy of this statement is also made available to all employees on Liberata’s website.

Liberata UK Limited has adopted the principles of the UN Global Compact (, we recognise the reality of human slavery and our responsibility, and the responsibility of our partners, to ensure the protection of human rights.

Robert Price

Approve by the Board of Directors of Liberata UK Limited
Date 28.3.24

Any questions? Need more information?

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council