Debt Recovery Solutions

Maximise your income with accelerated debt recovery.

Liberata’s Debt Recovery Solution (Static Debt) speeds up the collection of aged debt. We can collect all types of debt: from council tax and business rates debt, housing benefit overpayments, social care and sundry debt to utility bill debt and tenancy arrears

Based upon out latest projects, we would expect to collect up to 20% of most recent debt and recover just over 5% of money owed for over 10 years.

We use innovative tracing methods coupled with experienced recovery officers to deliver a more customer-focused collection service that yields impressive results.

Most importantly, our Debt Recovery service follows a zero enforcement approach so does not add to the indebtedness of the customer.

The Debt Recovery service is past of Liberata’s Income Maximisation solutions which additionally includes Single Person Discount, Business Rates Reviews (RV Finder) and Empty Homes Reviews.

For further information or to discuss the service in more detail

This is a fully managed service which means it will not impact on officer workload or on delivery of other services.

It increases revenue coming into the council which helps in the delivery of other services.

Faster payment of debt means that money is available sooner and debtors are more easily traced.

Uses innovative tracing methods, so that even hard to find debtors can be located and the debt recovered.

Minimises debt write-off preserving the council reputation and increasing income.

Our service does not increase the indebtedness of customers: reducing the stress of the debt and making payments more manageable and more likely.

Featured Case Study

Almost £1.5m of Outstanding Debt Recovered Using Liberata's Static Debt Solution

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council