Empty Homes Review Service

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New Homes Bonus will be worth at least £26 million this year

The Empty Homes Review Service uses a combination of mailing, calling and visits to deliver a fully managed service that maximises the New Homes Bonus for councils.

In 2023 we reduced council long term empty properties by an average of 27% resulting in additional New Homes Bonus averaging more than £565,000 per authority. 

Liberata does the ‘heavy lifting’ allowing your teams to focus on the delivery of vital services whilst ensuring the maximum New Homes Bonus is generated.

The Empty Homes Review Service is past of Liberata’s Income Maximisation solutions which additionally includes Single Person Discount and Business Rates (RV Finder) Reviews and Debt Recovery solutions

For further information or to discuss the service in more detail

LET’S TALK

A fully managed, end-to-end service: Liberata handles all mailings, inbound / outbound calls and site visits (and can even provide system updates where appropriate)

Zero commercial risk but guaranteed Outcomes. We only change a fee where we are successful and there are no set-up fees whatsoever.

Online response portal for residents or mediated support from our agents.

Every single long-term empty property is reviewed and included site inspections which can include evenings and weekends to maximise results.

Minimal involvement from clients during the review but staff can track progress and download all evidence from Liberata’s ServiceCloud Portal.

Class F review and Second Homes review options.

Try our Empty Homes Review Calculator!

Featured Case Study

Chorley Borough Council

Working with Liberata to Generate an Additional 5M of New Homes Bonus Funding

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
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