Empty Homes Review Service

Try our Empty Homes Review Calculator!

New Homes Bonus will be worth at least £26 million this year

The Empty Homes Review Service uses a combination of mailing, calling and visits to deliver a fully managed service that maximises the New Homes Bonus for councils.

In 2023 we reduced council long term empty properties by an average of 27% resulting in additional New Homes Bonus averaging more than £565,000 per authority. 

Liberata does the ‘heavy lifting’ allowing your teams to focus on the delivery of vital services whilst ensuring the maximum New Homes Bonus is generated.

The Empty Homes Review Service is past of Liberata’s Income Maximisation solutions which additionally includes Single Person Discount and Business Rates (RV Finder) Reviews and Debt Recovery solutions

For further information or to discuss the service in more detail

A fully managed, end-to-end service: Liberata handles all mailings, inbound / outbound calls and site visits (and can even provide system updates where appropriate)

Zero commercial risk but guaranteed Outcomes. We only change a fee where we are successful and there are no set-up fees whatsoever.

Online response portal for residents or mediated support from our agents.

Every single long-term empty property is reviewed and included site inspections which can include evenings and weekends to maximise results.

Minimal involvement from clients during the review but staff can track progress and download all evidence from Liberata’s ServiceCloud Portal.

Class F review and Second Homes review options.

Try our Empty Homes Review Calculator!

Featured Case Study

Working with Liberata to Generate an Additional 5M of New Homes Bonus Funding

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council