Empty Homes Review

Our Empty Homes Review is designed to help councils maximise their New Homes Bonus funding by completing a full review of every long-term empty property and correctly identifying those that are now occupied ahead of the CTB1 deadline.


  • Maximise New Homes Bonus funding
  • Online web form form to encourage residents to respond online
  • Review of every Long Term Empty property
  • Property inspections
  • Ability to exclude properties
  • Real-time reporting available through Service Cloud
  • Multiple channels for residents to respond
  • Initial review, reminder mailings and outbound calling


  • Increased New Homes Bonus funding
  • Accurate update and review of Council Tax database
  • Provision of additional residents’ contact details
  • Allows council staff to focus on real long-term empty properties
  • Supports political initiatives
  • Reduces anti-social behaviour associated with empty properties
  • Identifies empty properties that might be reused to support the most vulnerable

User Guidance

We have dedicated Client Managers for each account to provide immediate assistance during office hours, Monday to Friday. On-boarding and off-boarding assistance are included, and technical support will be available at no extra cost. Our guidance extends to implementation and instructional user manuals for accessing the Service Cloud and training webinars as required.

Combine this service with our Business Rates Review and Single Person Discount Review services to maximise your additional income.

Featured Case Study

Working with Liberata to Generate an Additional 5M of New Homes Bonus Funding

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council