Universal Credit Automation

Some councils are taking up to 40 days to process a new claim – reduce this with Liberata’s Universal Credit Automation Service

Most councils are automating this process to a certain extent but when we say “automate” we really mean “automate”: reducing manual intervention to less that 10% acros all cases .

If you are on the NEC / Northgate Revenues & Benefits processing system, this service is something that you really need to look at.

Our service delivers up to 91% automation of Universal Credit claims but as it reduces manual intervention, processing accuracy and processing speeds improve.

Liberata’s Universal Credit Automation Service is available to procure, quickly and easily, via the Government’s G Cloud Framework.

For further information or to discuss the service on more detail

Touchless automation of up to 91% of Universal Credit changes.

Updates in line with changes to your local CTR scheme.

Improved processing speeds.

Minimise error.

Reports highlight work that MUST be manually processed.

Greater prioritisation of work / reduction of workload as a result.

Featured Case Study

82% Automation of all Universal Credit Claims using Liberata's Universal Credit Automation Tool

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council