Universal Credit Automation

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Some councils are taking up to 40 days to process a new claim – reduce this with Liberata’s Universal Credit Automation Service

Most councils are automating this process to a certain extent but when we say “automate” we really mean “automate”: reducing manual intervention to less that 10% acros all cases .

If you are on the NEC / Northgate Revenues & Benefits processing system, this service is something that you really need to look at.

Our service delivers up to 91% automation of Universal Credit claims but as it reduces manual intervention, processing accuracy and processing speeds improve.

Liberata’s Universal Credit Automation Service is available to procure, quickly and easily, via the Government’s G Cloud Framework.

For further information or to discuss the service on more detail

LET’S TALK

Touchless automation of up to 91% of Universal Credit changes.

Updates in line with changes to your local CTR scheme.

Improved processing speeds.

Minimise error.

Reports highlight work that MUST be manually processed.

Greater prioritisation of work / reduction of workload as a result.

Featured Case Study

South Ayrshire Council

82% Automation of all Universal Credit Claims using Liberata's Universal Credit Automation Tool

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
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