Universal Credit Automation

Our Universal Credit Automation provides a robust business process capability within the core Revenues and Benefits processing system. This solution delivers up to 91% automation of Universal Credit claims, reducing manual intervention, increasing processing accuracy and allowing key staff to focus on other activities.


  • Revenues and Benefits digital automation toolkit
  • Automates processing of Universal Credit change notifications
  • Cleanses data over time to reduce mis-matches
  • Outcome reports to highlight work that MUST be manually processed
  • Ongoing system maintenance


  • Touchless automation of up to 91% of Universal Credit changes
  • Updates in line with changes to the local CTR scheme
  • Greater prioritisation and reduction of workload
  • Enhanced workflow
  • Cope with expected increase of UC changes
  • Improved speed of processing
  • Reduced manual error

User Guidance

This solution applies to those using the NEC (Northgate) system only. You will have access to a designated client manager to ensure you get the most out of this service. You’ll also receive daily reports to help manage workloads, track case progressions, and identify data mismatches before they have financial repercussions.

Featured Case Study

82% Automation of all Universal Credit Claims using Liberata's Universal Credit Automation Tool

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council