Duplicate Payments Recovery Service

Duplicate Payments? That’s Not a Problem We Have

We hear this a lot. No one thinks that they have an issue with duplicate payments. Recent research suggests that up to 0.5% of all invoices are paid more than once. Thay may not sound like a lot, but for an organisation with an annual supplier spend of £50M, it could mean £750,000 losses over a three-year period! Liberata received £179,000 from one of our key clients, twice!

Using out latest innovations in sophisticated analytics, backed up by expert professionals, we will identify historic overpayments, duplicate invoices and unclaimed credit and then manage the recovery process on your behalf. What’s more, there is no set up charge for this service and our fees are contingent upon the successful recovery of funds – a real “no win / no fee” model.

For further information or to discuss the service in more detail

Benefit from the recovery of funds that you did not know were lost

Boost cashflow and revenue

Identify and recover overpayments, duplicate / multiple payments and unclaimed credits

Offered as a fully managed service, so minimal effort from your team

A valuable insight to improve your systems and processes or provides evidence that “nothing is slipping through the net”

A scalable solution that has benefitted a range of public and commercial organisations: from SMEs to multi-nationals

Featured Case Study

Corbel Conservation Recover A Duplicated Payment of £11,000

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council