Remote Processing and Resilience Service

The professional, flexible, cost-effective alternative to agency workers.

For many councils, it’s a challenge to recruit experienced officers; to cover sickness and absence; to reduce backlogs of work and to resource projects such as HBAAI and VEP. Many councils are forced turn to agencies for temporary staff to support their service delivery. 

There is a better alternative: Liberata’s Remote Processing & Resilience Service, Anytime. Liberata provides skilled Revenues and Benefits officers, that are familiar with your back-office systems and available on a project or long-term basis. 

We have experienced staff available to start right now or, alternatively, why not sign up to the “Anytime Register” at no cost, for priority allocation of resources when you need them.

Liberata’s Remote Processing and Resilience Service includes:

  • Remote processing for council tax
  • Remote processing for business rates / NNDR
  • Remote processing of benefit claims
  • HBAAI and VEP support

For further information or to discuss the service on more detail

Our service is more cost-effective and flexible than using an agency

Staff members are highly experienced and know your system

We even adopt your procedures and ways of working

Our price includes any equipment required; a dedicated team leader; Performance, quality management and reporting

The service is available on the Government’s G Cloud 13 Framework

Finance & Accounting remote processing support for accounts payable and / or accounts receivable can also be covered

Featured Case Study

Liberata's Anytime Remote Processing Service Supports Significant Service Savings

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council