Revenues & Benefits

Our market-leading offering manages the provision of Revenues & Benefits on behalf of your authority.

We offer a cost-effective and dynamic approach to collecting, managing, and distributing revenue for your council. In addition, our benefit processing times for new claims and changes are among the quickest in the country and significantly better than the national averages and the performance of other suppliers. 

We manage over £2 billion annually in local revenues, representing 25% of the UK market.

Features

  • Agreed KPIs to measure service effectiveness
  • Guaranteed performance improvements
  • Commitment to increase Council Tax and NNDR collections
  • Dedicated social value fund to support community initiatives and your citizens

Benefits

  • Increased collection rates
  • Reduced processing times
  • Streamline end-to-end processing capability
  • Provides remote working capabilities
  • Increased Council income

User Guidance

Delivery includes a range of fully managed or automation services designed to generate income, reduce costs and provide a more efficient service for the end-user.

Featured Case Study

Burnley Council's Strategic Partnership with Liberata

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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