Revenues & Benefits

Our market-leading offering manages the provision of Revenues & Benefits on behalf of your authority.

We offer a cost-effective and dynamic approach to collecting, managing, and distributing revenue for your council. In addition, our benefit processing times for new claims and changes are among the quickest in the country and significantly better than the national averages and the performance of other suppliers. 

We manage over £2 billion annually in local revenues, representing 25% of the UK market.


  • Agreed KPIs to measure service effectiveness
  • Guaranteed performance improvements
  • Commitment to increase Council Tax and NNDR collections
  • Dedicated social value fund to support community initiatives and your citizens


  • Increased collection rates
  • Reduced processing times
  • Streamline end-to-end processing capability
  • Provides remote working capabilities
  • Increased Council income

User Guidance

Delivery includes a range of fully managed or automation services designed to generate income, reduce costs and provide a more efficient service for the end-user.

Featured Case Study

Burnley Council's Strategic Partnership with Liberata

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council