Growing jobs and services for the future
With a budget of £14.6m Burnley Council in Lancashire provide services to a population of 87,000. Liberata’s partnership with Burnley began in 2016 and runs for 10 years. The partnership is part of Burnley Council’s strategic planning around maintaining essential public services while meeting ever-increasing financial challenges. Burnley adjoins Pendle, another customer of Liberata in this region.
“We have a strong partnership with Liberata and it is helping us to deliver and maintain services during challenging times.”
Lukman Patel – COO Burnley Council
How Liberata helped
A shared approach to moving people online. Liberata sits alongside the council operating under a single identity with a shared approach.
The Simply Click portal enables the people of Burnley to engage with the council for a range of services; from managing Council Tax and benefits payments, through to Business Rates and refuse collection.
Liberata attend council surgeries in the community with the council’s leadership team, supporting them with face-to-face meetings with their citizens.
IT services are provided to the council in addition to managing their digital transformation programme. We will continue to improve the way people can access their services and do business with the council online.