Helping you modernise with confidence
Local Authorities need more innovative, fairer, and more responsive services while maintaining budgets and managing complex operational demands. A ServiceTech Partnership offers you a new way forward.
With a ServiceTech Partnership with us, you gain a strategic partner committed to your outcomes. We work side-by-side with your teams to design, deliver, and evolve services that meet your residents’ needs and the ambitions of your council.
Together, we bring the right blend of people, processes, and technology to solve complex problems and build a stronger future.
Partnership benefits:
Aligned to your strategy
Services are co-designed around your priorities—from modernisation to social value.
Flexible model
Providing additional skills and expertise to supplement and develop your in-house teams.
Cost certainty
Value delivered without capital outlay, giving you a predictable financial profile.
Guaranteed results
Incentivised delivery with shared accountability ensures outcomes are met every time.
Better citizen experience
Digital access, streamlined processes, and inclusive support for vulnerable residents.
Trust-based partnership
Open-book governance, shared insight, and a commitment to long-term collaboration.
Solutions designed for you
A ServiceTech Partnership is a delivery and transformation model that puts your goals at its centre. We use this model to provide reliable business services underpinned by people-first delivery, modern and scalable technology, and genuine working partnerships.
As your strategic partner, we bring technology infrastructure, operational enablement, and service expertise. Our use of AI, automation, and predictive analytics means your services are more efficient, smarter, faster, and ready to adapt to your community’s changing needs.
ServiceTech Partnerships are created with you and backed by performance guarantees. Together, we:
- Define the outcomes that matter most
- Agree on the best practice
- Shape services around your strategic goals
- Apply technology where it creates real value
- Share the risk and commit to results
Our role is to support and scale your ambitions. Whether the focus is on cost reduction, improving customer outcomes, digital maturity or service resilience, we bring proven capability, shared accountability and guaranteed outcomes.
ServiceTech consultancy services
With 50 years of experience as a managed services provider, we believe in a consultative approach to driving change. Whether you want to reduce costs, optimise processes, improve customer service, accelerate growth, or inform strategic decisions, you can rely on our expertise in people, process, and technology.
Our consultancy is rooted in real-world delivery. We combine deep insight with actionable recommendations that deliver measurable results. We tailor our consultancy around your requirements and work with you to:
- Explore new opportunities – develop the right questions and use data, insight and analytics to answer them.
- Co-produce solution designs – turn well-defined challenges into clear implementation roadmaps for sustainable change.
- Benchmark and assess – draw on best-practice tools to identify gaps and prioritise improvements.
- Implement side-by-side – we don’t just advise; we work with you through every stage of adoption and optimisation.
Whether delivered as a standalone engagement or integrated within a ServiceTech Partnership, our consultancy commitment is the same: practical support that turns strategy into impact and stays with you until the outcomes are achieved.
How the model works
At the heart of every ServiceTech Partnership is a shared framework of responsibilities, with both parties contributing to design, delivery and ongoing improvement. We act as a true extension of your organisation, bringing deep service transformation expertise, operational insight and scalable digital solutions.
A typical engagement includes:
Joint governance and open-book delivery
Branded services that align with your public commitments
Modern, tech-enabled operations designed for long-term impact
Integrated delivery teams focused on shared KPIs
Flexibility to adapt to local needs and priorities as they evolve
True partnership that guarantees results
Why choose Liberata
We believe service transformation should be done with you, not to you.
For over 50 years, Liberata has helped Local Authorities design and deliver services that create lasting value for citizens, communities, and councils. Our partnerships are built on trust, transparency and results.
We don’t just bring technology. We bring experienced people, insight, and the commitment to stand by our promises. Because we’re not just a provider. We’re your strategic partner for long-term stability and impact.
Let’s work together
Talk to us about how a ServiceTech Partnership could help you deliver more with greater confidence, flexibility, and impact.
