Benchmarking against relevant authorities matters
It is important to compare your service performance with that of authorities at equivalent deprivation levels, as they have similar budgetary and resource challenges. Councils with higher deprivation face the triple challenges of lower collection rates, higher arrears, and heavier Benefits workloads.
Our free benchmarking tool provides a fair and realistic picture of expected performance, without comparing you to councils operating under different conditions.
See a clear picture of performance
Realistic comparisons mean real insight
See your performance against other authorities with similar levels of deprivation
See where you’re performing well
Make informed decisions on where to redistribute resources to better effect
Highlight areas for improvement
Identify which parts of your service can benefit from focused attention
Free benchmarking tool
Our free-to-use benchmarking tool provides high-level insights into your collections and service performance. The benchmarking tool establishes a baseline that enables you to set informed targets for performance and cost improvements.
The free benchmarking tool shows you
Council Tax
- In-year collections
- Arrears collections
- Write-offs
Business Rates
- In-year collections
- Arrears collections
- Write-offs
Housing Benefit
- New Claims processing
- Changes processing
The result: a stable migration delivered on time, with digital self-service from day one, faster processing times, and a 34% reduction in service costs within the first year.
The result of partnering with Liberata: reduced benefit processing time - from 14 to eight days, enhanced system stability, centralised call handling, improved accuracy in government returns and reliable reporting.
Go beyond benchmarking
Our Revenues and Benefits Performance Reviews are your next step towards service transformation.
They are in-depth assessments and provide actionable recommendations to improve your Council Tax and Business Rates collection performance, identify benefits workload pressures, and support budget planning and Local Government Reorganisation discussions.
Explore the benchmarking webinar
See how you can use Revenues and Benefits benchmarking to look beyond headline performance and understand what is influencing results across Council Tax, Business Rates, arrears recovery and Council Tax Support.
In the webinar, John O’Neill, our Partnership and Performance Director, discusses how insights support evidence-led planning, targeted improvement and confident service decisions.
Why leaders choose Liberata to improve their Revenues and Benefits performance
With over a decade of experience in analysing statutory returns and ONS data, we have built a detailed national view of expected Revenues and Benefits performance across different levels of deprivation, geography, and service workloads and expectations.
We also provide Revenues and Benefits services for Local Authorities across England. Our hands-on service delivery, experience, and expertise shape our recommendations and are grounded in real-world pressures.
Revenues and Benefits benchmarking FAQs
A benchmarking review compares your Council Tax, Business Rates, and Benefits performance with authorities with similar levels of deprivation using trusted national data.
It shows where your performance falls behind comparable councils and highlights actions that increase income.
Yes. It gives you evidence to set realistic targets and plan for upcoming pressures.
Yes. It gives you a clear performance baseline and evidence to prepare for comparison with neighbouring authorities.
It is a paid assessment that reviews your processes, staffing, policies, and collections activity to identify improvements and potential savings.
Find out more about our Revenues and Benefits Performance Reviews.
