Anytime

Flexible Revenues and Benefits support, whenever you need it.

Keep your service running smoothly

Local Authorities regularly face resourcing pressures that affect Revenues and Benefits delivery, whether due to recruitment challenges, shortages, sudden demand peaks, or the need to deliver major transformation programmes. When internal teams are stretched or focused elsewhere, service performance and customer experience can suffer.

Anytime provides flexible access to skilled Revenues and Benefits professionals, ready to step in at short notice. Whether you need to cover unplanned absence, fill resource gaps, or provide long-term service resilience, we provide the experienced support you need, without the cost or delay of recruitment.

Helping you maintain Revenues and Benefits performance

Rapid access to expertise

Deploy experienced and skilled professionals at short notice

Flexible service model

Support available for short-term cover or longer-term delivery

Fills skills and staffing gaps

Access the right expertise without hiring or onboarding delays

Improve service resilience

Maintain claims processing, collections, and customer contact with confidence

Support strategic focus

Free up your teams to work on transformation, digitisation, or subsidy audits

Cost-effective

Pay only for the resource you use, without long-term commitment

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Built around your challenges

Every Revenues and Benefits service experiences pressure, from long-term vacancies or absences, and increased demand to year-end peaks, policy changes, or system migrations. Anytime gives you the capacity to maintain day-to-day service delivery while focusing your in-house teams where they are needed most.

The Anytime service can support processing, collections, call handling, or case management. We tailor support to your needs, whether that is a short burst of activity to reduce backlogs or long-term continuity while you restructure or deliver change.

Staff work remotely using secure systems, and their performance is monitored and reported throughout. You stay in control, and we provide the resources.

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Supporting councils in practice

“Performance levels have been high with accuracy and productivity comparable to our staff. We have improved our performance – the contribution being the flexibility of resources, creating consistency in work outstanding and processing times. We have been able to use the resources available more intelligently. Savings have been in excess of £100,000 over the last 3 years.”

Matt Kelly

Team Leader, Dacorum Borough Council
Read the full case study
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Why choose Liberata

Liberata has supported Local Authorities for 50 years, delivering high-performing Revenues and Benefits services across the UK.

With Anytime, you gain access to trained and experienced professionals who understand the systems, processes, and regulatory landscape of local government. You avoid the recruiting and training costs and risks while building service resilience that adapts to your needs.

This service is part of our On-Demand Support Services for Local Authorities.

Get in touch

Talk to us about how Anytime can support your Revenues and Benefits services, and help you maintain performance and remain resilience under pressure.

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
Leicester City Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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