Liberata: Single Person Discount Review

Improve Council Tax income without adding pressure

Single Person Discount (SPD) provides essential support to eligible residents but is also one of the most frequently misapplied and abused Council Tax discounts. Changes in household composition, fraudulent declarations or data errors can all lead to ineligible claims that reduce income and undermine fairness.

Our SPD Review service helps councils identify and remove no longer valid discounts using data matching, verified customer contact, and expert case handling. It is a fully managed service that increases Council Tax revenue while protecting genuine claimants and reducing internal workload.

Helping you protect Council Tax income

Increased income

Recover lost revenue by removing ineligible Single Person Discounts

Low touch, high impact

Fully managed by Liberata with minimal input from your internal teams

Fair and accurate

Every case is verified through contact before a discount is removed

Resident-friendly

Handled with care using multi-channel and clear communication

Evidence-backed

Comprehensive audit trail and outcome reporting provided throughout

Flexible delivery

Available as a fixed-price or contingency-based service to suit your needs

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Built for assurance and fairness

Our SPD Review combines data analysis, household matching, and resident contact to accurately assess the validity of Council Tax discounts. Cases are only flagged for removal when evidence and contact confirm the discount is no longer appropriate, helping you avoid false positives and promoting confidence.

The review process is conducted in your council’s name, and our teams manage all communications through phone, letter, email, or SMS. Genuine claimants are treated with respect and clarity, while ineligible claims are removed with supporting evidence and a full audit trail. All services are GDPR-compliant and fully secure.

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Supporting councils in practice

“The service was easy to manage and has helped the Council identify and remove a significant percentage of single person discounts and it has been interesting to see that the results have been delivered from across all Council Tax bands. We will certainly look to run another SPD review within two years.”

Richard Skilbeck
St Albans Council

Read the full case study

Why choose Liberata

Liberata has been working with Local Authorities for over 50 years, delivering high-quality services across revenues collections and benefits administration.

Our SPD Review is trusted by councils nationwide and delivered by experienced contact centre teams, data analysts and Revenues professionals. We provide clear outcomes, minimal disruption, and a choice of flexible commercial models, helping you strengthen data integrity and maximise Council Tax revenue.

This service is part of our On-Demand Support Services for Local Authorities.

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Talk to us about how our Single Person Discount Review service can help you increase income and improve accuracy with minimal disruption.