Single Person Discount Review

Remove ineligible Single Person Council Tax discounts and protect local revenue.

Improve Council Tax income without adding pressure

Single Person Discount (SPD) provides essential support to eligible residents but is also one of the most frequently misapplied and abused Council Tax discounts. Changes in household composition, fraudulent declarations or data errors can all lead to ineligible claims that reduce income and undermine fairness.

Our SPD Review service helps councils identify and remove no longer valid discounts using data matching, verified customer contact, and expert case handling. It is a fully managed service that increases Council Tax revenue while protecting genuine claimants and reducing internal workload.

Helping you protect Council Tax income

Increased income

Recover lost revenue by removing ineligible Single Person Discounts

Low touch, high impact

Fully managed by Liberata with minimal input from your internal teams

Fair and accurate

Every case is verified through contact before a discount is removed

Resident-friendly

Handled with care using multi-channel and clear communication

Evidence-backed

Comprehensive audit trail and outcome reporting provided throughout

Flexible delivery

Available as a fixed-price or contingency-based service to suit your needs

Get in touch

Built for assurance and fairness

Our SPD Review combines data analysis, household matching, and resident contact to accurately assess the validity of Council Tax discounts. Cases are only flagged for removal when evidence and contact confirm the discount is no longer appropriate, helping you avoid false positives and promoting confidence.

The review process is conducted in your council’s name, and our teams manage all communications through phone, letter, email, or SMS. Genuine claimants are treated with respect and clarity, while ineligible claims are removed with supporting evidence and a full audit trail. All services are GDPR-compliant and fully secure.

Get in touch

Supporting councils in practice

“The service was easy to manage and has helped the Council identify and remove a significant percentage of single person discounts and it has been interesting to see that the results have been delivered from across all Council Tax bands. We will certainly look to run another SPD review within two years.”

Richard Skilbeck

St Albans Council
Read the full case study
Case Study Image

Why choose Liberata

Liberata has been working with Local Authorities for over 50 years, delivering high-quality services across revenues collections and benefits administration.

Our SPD Review is trusted by councils nationwide and delivered by experienced contact centre teams, data analysts and Revenues professionals. We provide clear outcomes, minimal disruption, and a choice of flexible commercial models, helping you strengthen data integrity and maximise Council Tax revenue.

This service is part of our On-Demand Support Services for Local Authorities.

Get in touch

Talk to us about how our Single Person Discount Review service can help you increase income and improve accuracy with minimal disruption.

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
Leicester City Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
logo