Expert support, when and where you need it
Our On-Demand Support Services are designed specifically for Local Authorities. They provide targeted, expert-led solutions that help maximise income, tackle fraud, reduce costs, and optimise databases without adding pressure to your internal teams.
Support Services benefits
Increase income
Recover missed or underclaimed revenue to strengthen your financial position.
Improve data accuracy
Cleanse records and remove ineligible claims using verified data sources.
Better compliance
Meet audit expectations with evidence-backed reviews and outcomes.
Rapid mobilisation
Deploy services quickly with minimal internal disruption.
Resource efficiency
Support your existing teams during high-demand periods or gaps in capacity.
Flexible, risk-free delivery
Choose from fixed-price, contingent or trial-based models that suit your needs.
Supporting you to do more
Whether you need help reviewing Council Tax discounts, identifying missing Rateable Value, or managing peaks in your Revenues and Benefits workload, our services offer a low-touch, high-impact solution. Each is delivered by experienced Liberata teams using proven processes, advanced data matching, and digital tools to provide fast, accurate results.
We offer these services as a standalone engagement or they can be packaged together to create a wider income maximisation programme.
Business Rates Review
Identify and recover missing or undervalued Rateable Value with a fully managed review service – including desktop analysis and on-site inspections.
Anytime
A flexible, on-demand Revenues and Benefits support service that gives you instant access to experienced Liberata professionals when internal resource is limited.
Single Person Discount Review
Remove ineligible Council Tax discounts through a proactive review service, using data matching and verified contact to ensure accuracy and fairness.
Second Homes Review
Accurately apply Council Tax premiums by identifying incorrectly classified properties, helping you make fairer decisions and increase income.
Empty Homes Review
Maximise Council Tax from long-term empty properties with a fully managed review that combines data checks, digital engagement and in-person visits.
Supporting you to do more
With 50 years’ experience working Local Authorities, our On-Demand Support Services recover valuable missing revenue while improving compliance and reducing internal resource pressure. Recent results include:
- Over £1 million in Rateable Value identified for a single council
- More than 420,000 Single Person Discount reviews conducted annually
- £475 million in property value reviewed through Empty Homes campaigns
- £100,000+ in direct savings achieved using the Anytime support model
