On-Demand Support Services

Specialist services that help councils maximise income, improve compliance and protect local revenue.

Expert support, when and where you need it

Our On-Demand Support Services are designed specifically for Local Authorities. They provide targeted, expert-led solutions that help maximise income, tackle fraud, reduce costs, and optimise databases without adding pressure to your internal teams.

Support Services benefits

Increase income

Recover missed or underclaimed revenue to strengthen your financial position

Improve data accuracy

Cleanse records and remove ineligible claims using verified data sources

Better compliance

Meet audit expectations with evidence-backed reviews and outcomes

Rapid mobilisation

Deploy services quickly with minimal internal disruption

Resource efficiency

Support your existing teams during high-demand periods or gaps in capacity

Flexible, risk-free delivery

Choose from fixed-price, contingent or trial-based models that suit your needs

Get in touch

Supporting you to do more

Whether you need help reviewing Council Tax discounts, identifying missing Rateable Value, or managing peaks in your Revenues and Benefits workload, our services offer a low-touch, high-impact solution. Each is delivered by experienced Liberata teams using proven processes, advanced data matching, and digital tools to provide fast, accurate results.

We offer these services as a standalone engagement or they can be packaged together to create a wider income maximisation programme.

Banner Image
Banner Image
Banner Image
Banner Image
Banner Image

Supporting you to do more

With 50 years’ experience working Local Authorities, our On-Demand Support Services recover valuable missing revenue while improving compliance and reducing internal resource pressure. Recent results include:

  • Over £1 million in Rateable Value identified for a single council
  • More than 420,000 Single Person Discount reviews conducted annually
  • £475 million in property value reviewed through Empty Homes campaigns
  • £100,000+ in direct savings achieved using the Anytime support model
Get in touch

Get in touch

Speak to our team about how On-Demand Support Services can help you increase income, reduce risk, and quickly and effectively support your local priorities.

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
Leicester City Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
logo