Business Rates Review

Identify business properties with underrated or missing Rateable Value with a fully managed, no-risk service.

Maximise your business rates income

Changes to commercial property use, undeclared extensions, and data inaccuracies can cause councils to miss out on significant business rates income. Our Business Rates Review service helps you identify and correct undervalued or unlisted properties, maximising revenue without adding to internal workloads.

Helping you maximise Business Rates

Increase income

Uncover missing or under-assessed Rateable Value and increase business rates income

End-to-end service

Includes desktop analysis, physical site inspections, ratepayer contact and reporting

Minimal internal input

We manage everything - the reviews, case tracking and communications

Improve data accuracy

Strengthen the integrity of your local rating list and property records

Audit-ready outcomes

Verified evidence and full reporting to support transparency and assurance

Risk and reward payment model

We only charge for results.

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Built for results, backed by data

Our Business Rates Review service combines expert analysis, accurate inspections, and transparent reporting to deliver reliable, measurable outcomes. We assess your local non-domestic property base using a mix of desktop review, GIS mapping, and in-person visits (where needed), giving you a complete and verified view of missing or incorrect rateable values.

Every case is tracked through a secure system that provides complete visibility, audit-ready evidence, and regular progress updates. Liberata fully manages the service and requires minimal resources from your teams.

Delivered on a contingent pricing model, there is no cost unless additional Rateable Value is successfully identified and recovered, giving you greater confidence and no financial risk.

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Business Rates review success

“Working in partnership with Liberata has been very helpful in increasing our Business Rates revenue. Their expert-led, zero-risk approach has allowed us to uncover undervalued and misclassified properties, ensuring a fair taxation for local businesses. The results show a significant additional revenue identified and a transparent process. We value our ongoing collaboration with Liberata and look forward to continuing to maximise our financial potential through this partnership.”

Jasvanti Varsani

Revenues & Debt Service Manager
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Business Rates review success

“The Business Rates review service from Liberata has helped us ensure that our data is as accurate as possible, and when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The ‘risk and reward’ model works well, and the Council only has to pay for their success.”

Steve King

Revenues and Benefits Team Leader, Leicester City Council
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Why choose Liberata

Liberata has supported Local Authorities for five decades, delivering scalable, compliant, and cost-effective services across revenues, benefits, and income maximisation.

Our Business Rates Review service combines deep knowledge of rating systems with specialist expertise in property data, valuation, and enforcement. We have helped councils across the UK secure additional revenue that would otherwise have been missed, including more than £1 million of Rateable Value identified in a single review.

This service is part of our On-Demand Support Services for Local Authorities.

Get in touch

Talk to us about how we can support your business rates income and deliver verified results without risk.

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
Leicester City Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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