Find and recover lost payments
Duplicate payments can occur even in the most robust finance environments. We help organisations uncover and recover historic duplicate payments. Our automated and efficient process reviews historic payment information and uses reconciliation software to check supplier statements for unclaimed credits. There’s no need to change your processes or invest in new software – we work with your data securely and confidentially to identify recoverable funds.
Additional income
We focus on recovering historic duplicate payments that you didn’t know were lost.
Resource efficiency
A fully managed, end-to-end solution with minimal impact on your internal resources.
Accuracy and control
Our analysts ensure that results and accuracy are verified before any action is taken.
Reduces future risk
Supports long-term financial control by highlighting process improvements.
Secure and compliant
We operate to all regulatory data standards, and all our processes are GDPR-compliant.
Payment on results
There are no upfront costs, set-up fees or subscriptions – no charges are incurred unless funds are recovered.
Minimise loss, maximise recovery
Duplicate payments often go unnoticed due to the complexity of data, ERP limitations, and resource constraints. While prevention tools exist, they rarely address historic losses. Our recovery service complements internal controls by reviewing your existing data to identify and recover payments you may not know are missing.
We work with your existing data
There’s no need to install new software or provide continuous access. You share historic payment data securely with our team, and we manage the rest – from analysis and validation to supplier liaison and recovery.
Low effort, high impact
Our processes are designed to run in the background with minimal disruption. We conduct the work, validate the findings, and engage your team only when necessary. You stay in control and have complete visibility throughout.
Compliant, secure and trusted
We meet regulatory standards for data protection, confidentiality, and system security. Our UK-based team uses secure channels to carry out all analysis in-house, complying with GDPR and Public Sector framework requirements.
A partner, not a platform
We act as our customers’ partners, not solely relying on software. Our expert team manages suppliers, contacting them on your behalf with details of the error and supporting documentation. We agree to recover the monies as a credit note or a refund swiftly and professionally.
Sustainable process improvement
In addition to recovering duplicate payments, our experts provide root-cause analysis to uncover why errors occurred in the first place. We offer practical insights into process gaps, flaws and control weaknesses, helping you strengthen governance and reduce the risk of future duplications.
Duplicate payment recovery in action
The Northern Care Alliance NHS Trust recovers over £905,000 using Liberata’s Duplicate Payment Recovery Service.
“My experience of using Liberata’s Duplicate Payment Recovery Service has been very positive. Their team has brought expertise, professionalism and technology to the process, uncovering value beyond standard tools.”
Lucy Bailey
Procurement Manager, Northern Care Alliance NHS Foundation Trust
Trusted by the public and private sector
Liberata has provided business process services to the public and private sectors for fifty years. With over 1,000 staff across 11 UK locations, we have generated over £675 million in additional revenue and identified over £30 million in unnecessary payments for our clients.
We deliver Finance and Accounting services to over 500 organisations, including fully managed Accounts Payable and Receivable operations and specialist services such as Duplicate Payment Recovery.
Ready to recover your duplicate payments?
Our Accounts Payable experts can walk you through our Duplicate Payment Recovery Service and explain how it can be applied to your specific circumstances.
Within a short space of time, you will be recovering your missing funds and improving your cash flow.
Complete the form with your details, and one of our team will be in touch.
