Find and recover lost payments
Duplicate payments can occur even in the most robust finance environments. We help organisations uncover and recover historic duplicate payments. Our automated and efficient process reviews historic payment information and uses reconciliation software to check supplier statements for unclaimed credits. There’s no need to change your processes or invest in new software – we work with your data securely and confidentially to identify recoverable funds.
Additional income
We focus on recovering historic duplicate payments that you didn’t know were lost.
Resource efficiency
A fully managed, end-to-end solution with minimal impact on your internal resources.
Accuracy and control
Our analysts ensure that results and accuracy are verified before any action is taken.
Reduces future risk
Supports long-term financial control by highlighting process improvements.
Secure and compliant
We operate to all regulatory data standards, and all our processes are GDPR-compliant.
Payment on results
There are no upfront costs, set-up fees or subscriptions – no charges are incurred unless funds are recovered.
Minimise loss, maximise recovery
Duplicate payments often go unnoticed due to the complexity of data, ERP limitations, and resource constraints. While prevention tools exist, they rarely address historic losses. Our recovery service complements internal controls by reviewing your existing data to identify and recover payments you may not know are missing.
We work with your existing data
There’s no need to install new software or provide continuous access. You share historic payment data securely with our team, and we manage the rest – from analysis and validation to supplier liaison and recovery.
Low effort, high impact
Our processes are designed to run in the background with minimal disruption. We conduct the work, validate the findings, and engage your team only when necessary. You stay in control and have complete visibility throughout.
Compliant, secure and trusted
We meet regulatory standards for data protection, confidentiality, and system security. Our UK-based team uses secure channels to carry out all analysis in-house, complying with GDPR and Public Sector framework requirements.
A partner, not a platform
We act as our customers’ partners, not solely relying on software. Our expert team manages suppliers, contacting them on your behalf with details of the error and supporting documentation. We agree to recover the monies as a credit note or a refund swiftly and professionally.
Sustainable process improvement
In addition to recovering duplicate payments, our experts provide root-cause analysis to uncover why errors occurred in the first place. We offer practical insights into process gaps, flaws and control weaknesses, helping you strengthen governance and reduce the risk of future duplications.
Duplicate payment recovery in action
The Northern Care Alliance NHS Trust recovers over £905,000 using Liberata’s Duplicate Payment Recovery Service.
“My experience of using Liberata’s Duplicate Payment Recovery Service has been very positive. Their team has brought expertise, professionalism and technology to the process, uncovering value beyond standard tools.”
Lucy Bailey
Procurement Manager, Northern Care Alliance NHS Foundation Trust
Trusted by the public and private sector
Liberata has provided business process services to the public and private sectors for fifty years. With over 1,000 staff across 11 UK locations, we have generated over £675 million in additional revenue and identified over £30 million in unnecessary payments for our clients.
We deliver Finance and Accounting services to over 500 organisations, including fully managed Accounts Payable and Receivable operations and specialist services such as Duplicate Payment Recovery.
Duplicate Payment Recovery FAQs
We can begin the project immediately upon receipt of your supplier list and signed letter of authority, which will enable us to liaise directly with your suppliers.
This depends on how quickly your suppliers respond to our information requests and subsequent requests for refund payments. Typically, once we have received your data, we would expect it to run for between two to four months.
Once we have received the supplier list and required data extracts, our interaction with your in-house team will be minimal, as most of our communication will be directly with your suppliers to resolve queries and recover funds.
If read-only system access can be provided, we will be able to complete the review with even less involvement from your team, further reducing any internal resource requirements.
We require a general ledger data extract showing all supplier payments for the period under review. This would typically show the supplier’s name, reference, invoice number, date and amount. In addition, we require details from your supplier master data to enable us to contact the relevant suppliers.
We can go back up to six years, although most projects tend to be three to five years.
Over time, the chance of a successful recovery diminishes.
We can work with any finance system that you use, as we only need a data extract showing payments and supplier details.
We use Secure File Transfer Protocol (SFTP) to safely transfer your data. The data is stored in a secure cloud with access restricted to the finance officers assigned to your Duplicate Payment Recovery Service. Once the project is complete, all data we hold is permanently deleted.
We understand that maintaining positive supplier relationships is essential to your business. All supplier contact is handled professionally and courteously. We approach suppliers to resolve account queries and reconcile balances.
Throughout this process, we keep you fully informed and will always agree on the approach before making contact.
We invoice once the recovered funds have been received into your bank account or once the supplier has confirmed that any credits will be offset against current or future outstanding payments.
Ready to recover your duplicate payments?
Our Accounts Payable experts can walk you through our Duplicate Payment Recovery Service and explain how it can be applied to your specific circumstances.
Within a short space of time, you will be recovering your missing funds and improving your cash flow.
Complete the form with your details, and one of our team will be in touch.
