Bury Council to Conduct a Single Person Discount Review

Bury Council have once again decided to opt for a Single Person Discount (SPD) Review in partnership with Capacitygrid by Liberata.

They initially took the review service back in 2018 where we were able to achieve a removal rate of 3.9%. So following on from this success, they have asked us to conduct another review for them this year.

How Do We Conduct an SPD Review?

Our Single Person Discount Review service uses sophisticated data matching from leading data sources and personal contact to verify and validate SPD entitlements.

We manage the full review process, from data analysis to investigation, handling all citizen correspondence and updating your council tax records if required. We also use templated letters and an intelligent online web form to help support councils’ digital channel shift whilst also offering several communication methods to allow residents to respond to the review.

What we do:

  • Reduce the number of ineligible claims
  • Identify and address fraudulent claims faster
  • Improve accuracy of Council Tax records
  • Maximise Council Tax income
  • Review ongoing claims

The service usually takes four months from start to finish including the cooling-off period so it is a relatively quick and painless process for improving the accuracy of your records and unearthing new income.

To maximise your revenues combine this service with our Business Rates Review service.

Our SPD service can be offered in a variety of different commercial models to suit your needs. There are no upfront fees, no risk and guaranteed outcomes. What do you have to lose?

Contact us to find out more.

See how Liberata can help your organisation.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council