CloudTools provides actionable intelligence for service teams and managers, giving them the tools necessary to deliver the cultural and productivity changes that are key to delivering savings.

Cloud Tools is a comprehensive suite of applications designed to support sustainable digital transformations. Each component of the CloudTools suite is designed to deliver actionable intelligence to your team to allow them to make the best decisions and deliver first-class service to your customers.

The CloudTools software suite is comprised of:

CloudTools Perform – Capturing staff activity and assessing that activity against output to drive better productivity for both office-based and home-working teams

CloudTools Quality – Ensuring that quality and accuracy checks are undertaken in a structured, consistent manner across all teams, providing managers with clear, actionable intelligence to support early intervention if service quality dips at any point

CloudTools Resolve – Measuring the reasons behind customer contacts and the outcomes of each to limit avoidable contact

CloudTools Deflect – Helping staff to direct customers towards online services and other specialist stakeholders whilst providing a monitoring and enforcement feedback loop within the service to ensure that this is being done in practice

CloudTools Transact – Providing a suite of 27 forms across the Revenues and Assessment service, keeping customers online where the commonly used customer portals do not have transactional capabilities

CloudTools Upload – Allowing customer evidence provision at any time in the assessment or review process as needed

CloudTools Experience – Measuring the customer experience rapidly, regularly, and robustly against much larger sample sizes than is the case with traditional survey mechanisms

Our tools are available individually or as a complete software suite.