Static Debt

Static debts that may previously have been assumed uncollectable can be a valued source of revenue.

We apply a considered and effective method to recover these debts. Our methods offer a flexible approach to collecting static debt, delivering focused recovery activity while supporting customers to pay their liabilities more effectively.


  • Dedicated Client Manager working alongside your service managers
  • Experienced staff within revenues and benefits & recovery
  • Recovery activity is undertaken in line with your policies and procedures
  • Dedicated officers to each contract provide continuity and service familiarisation
  • Proven and quick implementation approach
  • The solution can be scaled to individual requirements


  • Generate collection fund surplus
  • Reduce levels of bad debt provision
  • Prevent new debts from becoming stagnant debt
  • Supports digital and cloud strategies
  • Provides remote working capabilities
  • Reduces the need to write-off debt
  • GDPR and DPA compliant

User Guidance

All payments and payment arrangements are handled through and recorded in existing Council systems, with all reporting handled through the core processing systems.

Flexible pricing to suit your needs.

Featured Case Study

Almost £1.5m of Outstanding Debt Recovered Using Liberata's Static Debt Solution

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council