Approximately 1% of all invoices paid are paid more than once

Unnecessary payments made due to duplicated invoices are a bigger problem than most organisations realise. Studies have shown nearly two thirds of UK finance professionals have received duplicate invoices, with a third ending up paying them, while other studies suggest duplicate payments make up approximately 1% of all invoices paid.

Duplicate Invoicing

Accidentally paying the same invoice twice may not be a huge issue if it is an isolated event, but if it is a common occurrence over several years, it could cost organisations hundreds of thousands of pounds, which is still recoverable.

At a time when the financial impacts of Covid-19 are forcing both private and public sector organisations to revisit their expenditure, duplicated payments are not a mistake they can afford to make. Action needs to be taken sooner rather than later, or organisations risk continuing to make costly overpayments.

How do duplicated payments occur?

Organisations use trusted suppliers, but unnecessary payments continue to be made leading to potential loss of revenue … so why are you receiving duplicate invoices?

  • Data entry errors – From the loss of concentration when manually processing hundreds of invoices a day
  • Supplier duplicates – Duplicate suppliers in your systems may lead to duplicate invoices being generated
  • Paying from multiple source documents – When two separate source documents are submitted for a single payment
  • Invoices sent via different methods – Duplicates can occur if invoices are posted, faxed and/or emailed
  • Lack of PO number – Duplicate payments may occur if the supplier does not include the PO number

How Can Liberata Help?

The Duplicate Payment Recovery Service from Liberata, identifies duplicate invoices that have been submitted for payment using a risk scoring mechanism to identify the highest risk items, enabling our finance teams to commence recovery action to ensure an accurate ledger position and improved cash flow for our clients.

Built using our cutting edge proprietary technology, the Duplicate Payment Recovery Service utilises a workflow with appropriate checks and balances to ensure that each potential duplication is validated, recorded, and actioned appropriately. Organisations can undertake the review on a completely risk-free basis, should no erroneous payments be identified then there is no fee for the service required.

To learn more or for a risk-free review contact us here.

See how Liberata can help your organisation.

Book A Demo
As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
logo