Levels of performance have been high with accuracy and productivity comparable to our own staff. We have improved our performance – the contribution being the flexibility of resource creating consistency in work outstanding and processing times. The flexible resource has meant that we have been able to make savings through not replacing staff who have left – we have been able to use the resources available in a more intelligent way. This also offers us protection going forward as UC reduces our HB caseload. Savings have been excess of £100,000 over the last 3 years.