SPD Review

Councils could lose an estimated £90m per year of Council Tax due to incorrect or fraudulent Single Person Discount (SPD) claims.

By reviewing your Council Tax single-person discount caseload, we can help you make significant savings and raise much-needed income whilst ensuring fairness to the taxpayer.

Our Single Person Discount Review, which can include further Council Tax discounts and exemptions, significantly increases Council Tax revenues and uses data-leading technology to verify and validate entitlements, deterring fraudulent claims. This fully managed solution offers a simple and efficient approach to managing your SPD caseload.

Features

  • Removes SPD if there is no entitlement
  • Validate monthly to external datasets
  • New SPD awards are validated at the application gateway
  • Identify other relevant changes affecting SPD awards
  • Prevent SPD awards from slipping back onto accounts
  • Customers are less likely to fraudulently reapply following award removal

Benefits

  • Increase revenue collection
  • Reduce risk of SPD fraud and error
  • Improve customer service
  • Gain a high return on investment
  • Remove bulk review of workload spikes
  • Continue with day-to-day processing without distraction

User Guidance

The service usually takes four months, including the cooling-off period, so it is a quick and painless process for improving the accuracy of your records and generating savings.

Combine this service with our Business Rates Review & Empty Homes Review services to maximise your additional income.

Our SPD service can be offered in various commercial models to suit your needs. There are no upfront fees, no risk, and guaranteed outcomes.

Featured Case Study

Improving Accuracy of Council Tax Records and Reducing Fraud with Liberata's SPD Review

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
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