Warwickshire Police chooses Liberata to provide a fully managed payroll service


Warwickshire Police, formed as Warwickshire Constabulary in 1840, serves a population of some
550,000 across an area of 762 square miles that covers the local government areas of Warwick District Council; Nuneaton & Bedworth Borough Council; Stratford-onAvon District Council; Rugby Borough Council and North Warwickshire Borough Council.

In September 2020, the force had 1,041 police officers, 100 special constables, 87 police community support officers (PCSO), 65 police support volunteers (PSV), and 809 associated support staff.

In September 2013, Warwickshire Police embarked on a partnership with West Mercia Police to share back office services; force systems and support teams. The alliance formally cease to exist in October 2019 but until the recent award West Mercia Police continued to provide their operation payroll service.

The Requirement:

Liberata had provided bureau-only payroll services to Warwickshire Police since the contract novated in
February 2016 from Worcestershire County Council – prior to this, Worcestershire had provided the services since the 1980s.

Until the recent contract award, Warwickshire Police continued with a bureau-only payroll service from
Liberata and West Mercia police provided their operational payroll service through the strategic alliance.
Post the cessation of this partnership Warwickshire Police sought the provision of a fully managed service for their payslips and this was recently awarded to Liberata.

This contract has been awarded for two years with the option to extend for a further year and has a total
contract value of approximately £367,000 (over the three years).

Work has now begun on the knowledge transfer from their existing provider to Liberata through a number of workshops.

The Benefits

  • Accurate and secure
  • Capacity, scalability and resilience of service – Pre-existing expertise in delivering complex, sensitive SAP based payrolls
  • True segregation of duties drives quality of service and accuracy of output – reduced issues to resolve for stakeholder and employees
  • Fully Digital service that allows payees to access their pay documents and manage their personal details from their own devices – no need for paper payslips
  • Full DR failover to secondary data centre and if necessary secondary business centre / home-working – Liberata has never failed to deliver a pay run
  • Simple, pragmatic approach to integration – less to go wrong and simpler to fix

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council