Wandsworth Borough Council extends contract with Liberata to run business rate collections

Liberata, the business process innovation company, today announced that Wandsworth Borough Council has extended its contract with the company to run the collection and processing of business rates until 2019. Liberata has worked with Wandsworth Borough Council since 1999, collecting approximately £119m annually from almost 9,000 businesses trading in the Borough. Since then, Liberata and Wandsworth have worked together in a partnership through various re-bids and extensions; the partnership has enabled Wandsworth to become one of London’s top performers for business rate collections.

Kevin Legg, Assistant Director (Revenue Services) at Wandsworth Borough Council, said: “We look forward to extending our partnership with Liberata. The results speak for themselves, as for the past three years the partnership has helped the council to achieve collection rates of 99%, placing it in the upper quartile for business rate collections across London Boroughs.”

Vijay Chandiramani, COO of Local Government Business Process Services at Liberata, said: “In the face of ongoing challenges, it is important that councils ensure they can effectively collect due revenue. Our ongoing work with Wandsworth is a great example of how our sector specific expertise and effective process automation and data analytics is delivering a cost-effective, low-risk, and high-value services to local councils.”

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Borough of Broxbourne
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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