Wandsworth Borough Council extends contract with Liberata to run business rate collections

Liberata, the business process innovation company, today announced that Wandsworth Borough Council has extended its contract with the company to run the collection and processing of business rates until 2019. Liberata has worked with Wandsworth Borough Council since 1999, collecting approximately £119m annually from almost 9,000 businesses trading in the Borough. Since then, Liberata and Wandsworth have worked together in a partnership through various re-bids and extensions; the partnership has enabled Wandsworth to become one of London’s top performers for business rate collections.

Kevin Legg, Assistant Director (Revenue Services) at Wandsworth Borough Council, said: “We look forward to extending our partnership with Liberata. The results speak for themselves, as for the past three years the partnership has helped the council to achieve collection rates of 99%, placing it in the upper quartile for business rate collections across London Boroughs.”

Vijay Chandiramani, COO of Local Government Business Process Services at Liberata, said: “In the face of ongoing challenges, it is important that councils ensure they can effectively collect due revenue. Our ongoing work with Wandsworth is a great example of how our sector specific expertise and effective process automation and data analytics is delivering a cost-effective, low-risk, and high-value services to local councils.”

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council