Visit Liberata at IRRV to Get Back on Track

The past 18 months have been some of the worse seen in generations: they have been tough on everyone including those who work across local authorities. The impact of the pandemic has hit extremely hard and even the normal daily activities and work tasks became difficult to conduct.

Authorities have seen staffing levels impacted where staff have been either off ill with COVID-19 or have had to self-isolate meaning frontline services have been impacted, back-office functions such as finance and accounts, benefits and revenues teams have all been impacted as well with those teams also potentially having to operate at reduced levels and in some cases, they haven’t been able to function at all and then services like business rate reviews, single person discount reviews and empty home reviews have been difficult to conduct as the opportunity to undertake site inspections may have been very limited.  When you add in the increase in COVID grants and Universal Credit claims, teams have been stretched to near breaking point.

The start of 2021 brought hope that we wouldn’t be experiencing another year like 2020: whilst it started very much in the same vein, things have changed and, slowly but surely, the economy; the Country and the World started to get back on track.

Getting You Back on Track

With things becoming a little more normal, Liberata wants to offer a helping hand and support local authorities to get back on track

Come and visit stand #36 whilst at the upcoming IRRV conference and we can discuss how Liberata can help you, in the short or long term, with remote processing, Universal Credit Automation and our review services.

Our business rates reviews can help you identify potential new or additional rateable value. Did you know we generated an additional £900,000 for Leicester City Council? Read the case study here.

Liberata can also help with single person discount reviews, where we run around 520,000 reviews annually and have an average 4-5% removal rate. Liberata helped St Albans City and District Council recover £218,000 of fraudulent claims. Read the case study here.

Review services aside Liberata is also on hand to help with Universal Credit Automation, where our solution can help deliver over 80% touchless automation. Using our system South Ayrshire Council now only has to intervene on 18% of UC claims. Read the case study here.

Finally, our Anytime Service can help put you back on track, using the scale of our network we offer a flexible solution to help deliver services for you particularly where workload volumes have increased. Dacorum Borough Council was able to achieve £100,000 of resource savings utilising our Anytime Service. Read the case study here.

If any of these services would be of interest then feel free to come and see us at the event on stand #36. Alternatively, you can contact us by clicking here.

See how Liberata can help your organisation.

Book A Demo
As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council