Unforeseen Challenges of the ‘New Normal’

Since the re-introduction of non-essential retail and hospitality on 12th April, the country has slowly but surely been trying to re-gain some form of normal. But whilst this is great news for those businesses that have been closed for most of 2020 and for the start of 2021, it also provides new challenges to tackle. With the further relaxation of lockdown expected on 17th May, operators are faced with some difficult questions: when should they bring back all their customer facing staff, currently on furlough, and what about back office roles and should they look to operate with a skeleton staff and plan to build up to previous staffing levels later in the year? Whilst businesses are now up and running again, paying suppliers in a timely manner with reduced back office staff may well quickly become a problem, leading to difficulties obtaining and maintaining appropriate levels of stock across the business. There is then the added pressure of the government’s prompt payment code changes to add to the already increasing demands on back office support.

Help During a Time of Need

Here at Liberata, we can help you with this. “Back on Track Services” by Liberata can support you as you look to return to normal. By working with your team we can help manage any backlog of invoices and manage relationships with your suppliers for you. We get up and running quickly and will work with whatever core accounting system you have in place – and we’re happy to work on the basis of a short-term commitment only. Some of the tangible results you will see include:

  • Invoice backlogs cleared
  • Costs reduced
  • Fewer enquiries from suppliers
  • Suppliers paid on time
  • No more stop notices
  • Improved cash flow forecasting
  • Greater confidence in the accuracy of accounting records
  • Supplier statements reconciled and previously unknown credits uncovered
  • Detailed understanding of the root cause of issues
  • A practical to do list to execute

Liberata has over 40 years’ experience in helping private and public sector organisations with finance and accounting services and can provide essential cover while you decide how to manage this transitional period and get back on your feet. To learn more about our Back on Track Services click here.

See how Liberata can help your organisation.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council