The global outsourcing group, OUTSOURCING Inc. today acquired Liberata UK Ltd. one of the UK’s leading business process services companies

OUTSOURCING Inc. (“OSI”) has acquired Liberata UK Ltd. (“Liberata”) for an equity value of £43m. Charlie Bruin, currently CEO of Liberata, will continue to lead the company and its strategy of leveraging innovation and automation in delivering public sector services.

Liberata has been providing services to the public sector for over 40 years with over 120 clients and is one of the UK’s leading providers of business process outsourcing (BPO) and on-demand, digital and transaction services through its CapacityGrid and Liberata Automation Services brands.

Charlie Bruin said;

Following a formal process to find the right strategic buyer for Liberata I am thrilled that we are joining a group that really understands our business and has big ambitions to grow the company in the UK. OSI brings a wealth of experience and resources that will greatly assist Liberata to win new business and to continue to delight its clients. There are great opportunities in the rapidly growing business process-as-a-service and technology platform-based BPO markets and Liberata is extremely well positioned to exploit both, now backed by an international scale player.

Mr. Haruhiko Doi, founding shareholder, Chairman and CEO of OUTSOURCING Inc., said,

“Liberata is one of OSI’s largest acquisitions to date and a hugely important investment in the UK for the group. Liberata is a highly reliable and trusted public sector services company and with OSI’s backing is now extremely well placed to significantly grow in its core markets. We are backing the existing management team and believe there are great opportunities ahead for the company.”

Exclusive advisors to the company and shareholders were William Blair for financial advice and Pinsent Mason LLP for legal advice. Moore Blatch provided legal advice to management.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council