TechMarketView confirms Liberata’s progress and strategic direction in 2016

A recent report from TechMarketView titled ‘Liberata aiming for success via BPaaS and Automation’, highlights the positive strategic direction for the group, led by UK CEO Charlie Bruin.

The report covers the Liberata Group’s recent business successes, including recent wins at Burnley and Worcestershire (see here and here) and confirms its strategy for automation of government transactions, the future for CapacityGrid and explains how it is using analytics to review fraud and error across claims for Council Tax Reduction and Housing Benefit. It explains how together these developments position the business to ‘take advantage of new opportunities around digital transformation in the UK public sector’.

TechMarketView’s research director John O’Brien said “Under Bruin’s leadership, Liberata is transforming itself into a new type of public sector BPS player, focused around innovations in Business Process Automation (BPA) and Business Process-as-a-Service (BPaaS)”.

Subscribers to TechMarketView’s BusinessProcessViews and PublicSectorViews research streams can read the full analysis of Liberata’s strategy and prospects here

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council