London Borough of Bromley signs two-year contract extension with Liberata

Liberata to support the continued digital transformation of council services

Liberata, the business process innovation company, today announced that its contract with the London Borough of Bromley has been extended until March 2020. The two-year extension, worth a potential £22m, will see Liberata continue to deliver and digitally transform a number of council services; as Bromley seeks to achieve savings whilst enhancing overall service delivery.

Liberata has been working in partnership with Bromley since 2002 and is currently supporting 16 different services; including Revenue and Benefits processing, Payroll, Pensions, Revenues and Benefits Customer Services, Finance & Accounting and Corporate Customer Services. Currently 81 out of 96 schools in Bromley are signed up to Liberata’s School Services for Payroll, Finance & Accounting, HR and specialist consultancy services.

As part of an ongoing digital transformation programme, Liberata will be enabling greater ‘self-service’ across the council’s Revenues and Benefits services, via the MyBromley portal. Launched in 2015, the MyBromley portal provides an easy and convenient way for residents to access a number of council services. This shift towards greater online interaction will deliver services in the way that many people now want to access them and is expected to make significant cost and efficiency savings for Bromley over the coming years.

Peter Turner, Director of Finance at Bromley Council, commented: “Liberata has demonstrated improved KPI performance and delivered significant savings, all while seeking to improve the experience for residents. Liberata will continue to play an important role in the ongoing digital transformation of council services, while we are committed to deliver value to local people.”

Charlie Bruin, CEO of Liberata, commented: “We are delighted to be extending our long-standing partnership with London Borough of Bromley – this is a great recognition of the high-quality and consistent performance we have delivered throughout. Through automation and enabling greater citizen self-service, we aim to help the council successfully achieve its cost savings and efficiency targets over the next four years.”

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council