Liberata to support the continued digital transformation of council services
Liberata, the business process innovation company, today announced that its contract with the London Borough of Bromley has been extended until March 2020. The two-year extension, worth a potential £22m, will see Liberata continue to deliver and digitally transform a number of council services; as Bromley seeks to achieve savings whilst enhancing overall service delivery.
Liberata has been working in partnership with Bromley since 2002 and is currently supporting 16 different services; including Revenue and Benefits processing, Payroll, Pensions, Revenues and Benefits Customer Services, Finance & Accounting and Corporate Customer Services. Currently 81 out of 96 schools in Bromley are signed up to Liberata’s School Services for Payroll, Finance & Accounting, HR and specialist consultancy services.
As part of an ongoing digital transformation programme, Liberata will be enabling greater ‘self-service’ across the council’s Revenues and Benefits services, via the MyBromley portal. Launched in 2015, the MyBromley portal provides an easy and convenient way for residents to access a number of council services. This shift towards greater online interaction will deliver services in the way that many people now want to access them and is expected to make significant cost and efficiency savings for Bromley over the coming years.
Peter Turner, Director of Finance at Bromley Council, commented: “Liberata has demonstrated improved KPI performance and delivered significant savings, all while seeking to improve the experience for residents. Liberata will continue to play an important role in the ongoing digital transformation of council services, while we are committed to deliver value to local people.”
Charlie Bruin, CEO of Liberata, commented: “We are delighted to be extending our long-standing partnership with London Borough of Bromley – this is a great recognition of the high-quality and consistent performance we have delivered throughout. Through automation and enabling greater citizen self-service, we aim to help the council successfully achieve its cost savings and efficiency targets over the next four years.”