Liberata Wins ‘Excellence in Non-Domestic Rate’ Awards at the 2017 IRRV Performance Awards

We are delighted to announce that Liberata won at this year’s Institute of Revenues Rating and Valuation (IRRV) annual Performance Awards. Liberata’s Non-Domestic Rate (NDR) Shared Service team won the ‘Excellence in Non-Domestic Rate’ award, with Liberata also being named a finalist in two other categories.

The ‘Excellence in Non-Domestic Rate’ award recognised Liberata’s work in providing expert, reliable, resilient and efficient services, helping clients achieve consistently high revenue collection results. Liberata’s NDR experts handle transactions from multiple clients across the country every year, providing an excellent customer experience across all areas. With long-standing partnerships with clients such as London Boroughs of Hounslow, Bromley, Wandsworth Hillingdon, North Somerset Council, Burnley to name a few, Liberata’s service makes a vital contribution to the economy.

Meanwhile our expanding ‘Maximisation of Business Rates’ service has been utilised by over 40 local authorities including the likes of Manchester City Council, Plymouth City Council and most recently Coventry City Council. This offering is helping local authorities on average generate a combined £16.5 million of additional rateable value per year and ensured the accuracy of their NDR base as rates retention approaches.

Liberata was a finalist in the ‘Excellence in Innovation (Channel Shift)’ category for its work in developing a wide-ranging digital service transformation programme for Burnley Council. Liberata was also a finalist in the ‘Excellence in Social Inclusion’ category, for its work with North Somerset Council in delivering an alternative scheme that bought new working practices and innovative approaches to how the authority engages with its residents.

Vijay Chandiramani, COO of Liberata, said, “We are delighted that our work has been recognised at the IRRV Performance Awards. The ‘Excellence in Non-Domestic Rate’ award win is testament to the expertise, the data analytics capability, commitment and the ethos of continuous knowledge building our team continues to deliver to our valued clients year on year. It is also great to see recognition for the nature of work we have done across other service lines, and the difference that it has made to the communities in Burnley and North Somerset.”

The IRRV Performance Awards are the premier awards celebrating excellence across the revenue, benefits and valuation industry; the full list of finalists is available here: IRRV Awards

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council