Liberata wins ‘Excellence in Debt Management’ Award at the IRRV Performance Awards 2016

Liberata also commended in the ‘Most Improved Revenues Team’ category

We are delighted to announce that Liberata were winners at this week’s Institute of Revenues Rating and Valuation (IRRV) Performance Awards. Liberata’s team won the ‘Excellence in Debt Management’ award for the great work it has done in partnership with North Somerset Council through initiatives such as the South Ward Pilot Scheme. The award recognised Liberata’s ongoing excellence, innovation and enterprise in the area of debt management; demonstrating improved and maintained performance throughout. A video highlighting some of Liberata’s work as part of North Somerset’s #FirstSteps scheme can be found here.

In addition, Liberata’s Non-Domestic Rates team was highly commended in the ‘Most Improved Revenues Team’ category, for its work providing shared services to Liberata’s strategic partners including North Somerset, Bromley and Wandsworth Councils. This award assessed improved team performance across multiple service areas over the last three years, against national and local performance indicators. In fact, Wandsworth topped the national league tables for business rates collection in 2015/16 according to figures from the Department of Communities and Local Government.

Vijay Chandiramani, COO of Liberata, said, “The IRRV Performance Awards are the premier awards in the revenue and benefits collection space. The team has worked incredibly hard to deliver a high level of service to North Somerset Council and it citizens, so it is fantastic that these efforts have been recognised. We are also delighted to be highly commended in the ‘Most Improved Revenues Team’ category, as our shared service is the genesis of our successful CapacityGrid Business Rates Reviews Service.”

Cllr David Pasley, of North Somerset, recognised the team’s hard work, “Within North Somerset Council, there are many unsung heroes, members of staff who undertake valuable daily public services but who rarely receive the recognition they deserve. Winning this prestigious award enables me to publicly sing their praises and to formally recognise their outstanding achievements.” Commenting on the South Ward Pilot scheme, Cllr Pasley added, “The results have been way beyond expectations but most importantly those who took part have been given the chance to get their life in order thanks to NSC and our Revenues and Benefits Team.”

The IRRV awards celebrate excellence across the revenue, benefits and valuation industry; the full list of finalists is available here: IRRV Awards

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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