Liberata receives highest possible accreditation at 2016 CCA Awards

Last week, some of our Barrow-in-Furness team attended the Customer Care Association (CCA) Customer Excellence Awards dinner in Glasgow – where some outstanding work from the team had seen us nominated for two awards – ‘Innovation in BPO’ and ‘Corporate Social Responsibility in Customer Service’.

The CCA awards aim to recognise companies that set the benchmark in exceptional customer service, and it’s great to see Liberata being recognised alongside some of the biggest brands in the UK, such as Sky, LV= and Tesco Mobile.

While our brilliant team was very unlucky in not going on to win an award, we wanted to congratulate them for their incredible work. The nominations were absolutely deserved, and it sounds like it was a great night for those that were able to attend.

Also, we’re very pleased to say that on Wednesday night, we were officially accredited to the highest standard possible by the CCA – with the accreditation being handed out by the Mayor of Glasgow.

The Liberata teams in Barrow-in-Furness and Nelson, Pendle, were awarded the Version 6 of the Contact Centre Association’s (CCA) Global Standard© earlier this year.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council