Liberata receives highest possible accreditation at 2017 CCA Awards for the third year in a row

We’re pleased to announce that last Wednesday we were officially accredited to the highest standard possible by the Customer Contact Association (CCA), for the third year in a row. This accreditation comprises of a number of benchmarks agreed by senior representatives across the industry, to set the standard for customer service excellence and performance. With more than 15 years of experience, the CCA is firmly recognised as a leading authority in the customer service space. This is a fantastic endorsement of Liberata’s ongoing work in delivering exceptional customer service to its clients.

Vijay Chandiramani, Executive Director at Liberata, said: “We are tremendously proud to have received the CCA accreditation for the third year in a row. In line with our strategy of delivering ‘intelligent Customer engagement’ (ICE) in partnership with our valued clients in the UK public sector, this accreditation is a vital milestone on that journey. We are committed to delivering key services improvements to our customers through applying the principles of ICE.

In addition, our Hounslow team attended the CCA Customer Excellence Awards dinner last Thursday, where they were shortlisted for two awards: ‘Team of the Year’ and ‘Innovation in BPO’.  While our fantastic team didn’t win in their categories, it was great to see Liberata being recognised alongside some of the biggest brands in the UK, such as Sainsbury’s, Argos and the DVLA. The nominations were a testament to the teams’ hard work and were very well deserved.

Tony Briggs, Head of Customer Services at Liberata, added: “I am immensely proud of the team and their achievement of being nominated in two strong categories.  As always it is disappointing not to win, but the calibre of the other nominees and their submissions was high. Our people are critical to our success in delivering services to our clients, so we are delighted that their efforts have also been recognised at the highest level”.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council