Liberata opens new FinTech Automation Services Hub in Cardiff

Government process services provider, Liberata, today announced that it is opening a new FinTech Automation Services Hub in Cardiff, securing 52 jobs and marking a major investment in the region’s digital skills.

The hub will be focused on automating and running government financial transactions to help drive public sector efficiencies and enable staff to redirect their efforts to delivering frontline services.

The £1m investment in the new facility in St Mellons Business Park comes just days after a £1.2bn Cardiff Capital Regional City deal was approved which will also invest in digital infrastructure and skills alongside other areas such as transport and regeneration in Wales.

Commenting on the investment, Charlie Bruin, CEO, Liberata, said:

“We’ve been building our FinTech capability in South Wales for some time and our investment in this hub demonstrates the quality of digital skills in the region.

“It comes as the Government continues the drive to digitise and automate more public services to improve efficiency, while reducing costs for taxpayers, priorities which were further reinforced by the announcement of the Government Transformation Strategy last month.

“We’re delighted to act as a partner for the Government in providing high-quality services to the public, supporting the growth of public sector hubs outside of the South East and investing in our staff and the region.”

Liberata has a proven track record in helping both local and central government automate complex processes for many years. Since 2008 it has supported Her Majesty’s Courts and Tribunals Service (HMCTS) in automating its financial transactions and was recently awarded a contract worth £16m to provide Financial Transaction Processing which will be delivered from the Cardiff Hub.

With automation set to deliver critical benefits to government by freeing up staff and resources across all departments, the Liberata team in South Wales has developed an invaluable approach to addressing government skills gaps and up-skilling those with critical public sector knowledge to enable them to drive automation programmes inside government. The team is now focused on helping local and central government automate specialised, white-collar processes, including collecting revenues, administering benefits, accounting and financial transactions.

Craig Williams, MP for Cardiff North, said:

“This investment is fantastic news for both Cardiff and the wider region. This Government is committed to providing better value and services for the taxpayer – with digital and automated services set to play a critical role in achieving this. It’s great to have such expertise being built in our local community, with South Wales at the forefront of driving public sector efficiency.”

Please go to our dedicated Automation Services page to view a video that was captured on the day of the opening.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council