Liberata Group appoints Charlie Bruin CEO of Liberata UK Limited

Liberata Group today, have announced that Charlie Bruin has been appointed CEO of Liberata UK Limited. Charlie has been with the company for 12 years, serving as Managing Director for Liberata UK since 2013. Liberata has expanded significantly over the last two years through a combination of strategic acquisitions, broad based organic growth and large new business wins.

“Charlie has been with the firm some 12 years and has consistently shown that he can lead and motivate a team of great people to deliver strong business results. He has been immensely active in shaping the Liberata UK business and I look forward to working with him for many years to come,” said Dermot Joyce, CEO Liberata Group. “Liberata is now a Group, made up of two wholly owned subsidiaries; Trustmarque led by its CEO Scott Haddow and Liberata UK Limited led by Charlie. Trustmarque is chaired by Allan Wood, who is also the Chairman of the Liberata Group holding company. While I will serve as Chairman for Liberata UK Limited as well as Group CEO.”

“This is an exciting time for Liberata with several substantial growth opportunities in each of its core business areas. Over the last few years we have invested heavily in innovation, creating differentiated propositions for our customers,” said Charlie Bruin, CEO Liberata UK Limited. “It is particularly exciting to be working with such a talented and enthusiastic team on new initiatives designed to radically reduce government administrative workload and transform the outcomes of its efforts, to combat fraud and error across local government. Whilst in central government we are working hard to join up data with offerings that have the potential to automate the receipts, reconciliations and payments for government services without the need for any large scale IT projects.”

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council
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