Liberata named as finalist at the IRRV Performance Awards 2019

Long-term partnership with London Borough of Hounslow sees Liberata become a finalist for fourth consecutive year

Liberata is pleased to announce it has been named as a finalist at the 2019 IRRV Performance Awards, which celebrate excellence across the revenue, benefits and valuation industry. Liberata has been shortlisted for the ‘Excellence in Working Partnership’ award for its work with the London Borough of Hounslow. In 2017, Liberata was awarded an extended contract with the London Borough of Hounslow to deliver a range of services including revenues and benefits assessments, transactional finance, HR administration and payroll services on behalf of the Council.

Liberata have been previous winners in recent years winning the ‘Excellence in Debt Management’ award in 2016, and the ‘Excellence in Non-Domestic Rate’ award in 2017 for their work in with North Somerset Council.

Charlie Bruin, CEO at Liberata, said: “We are delighted to have been named as IRRV Performance Awards finalists for the fourth year in a row, after being successful in winning at the 2016 and 2017 awards. The London Borough of Hounslow has been a long-standing Liberata client and over the last two years we have delivered an increased number of services to the Council. This award nomination is a fantastic recognition of the value we have provided to Hounslow and its residents.”

The winners of the awards will be announced at The Performance Awards Gala Dinner, which will be held during the IRRV Annual Conference on Wednesday, 9th October 2019.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council