Liberata celebrates 25 years working in partnership with North Somerset Council

This month marks a fantastic milestone for Liberata as we celebrate 25 years working with North Somerset Council.

Since our partnership began in 1995, we have continued to deliver first class frontline services to North Somerset and its residents. We have reduced the time taken to process benefit changes – helping citizens receive payments quicker and when they need them most – while ensuring collection rates for council tax and business rates have remained above 97.5% for the past five years. This is all while rolling out efficient new services for North Somerset to support the council’s digital transformation programme.

Something we’re particularly proud of during our work with North Somerset is the external industry recognition the partnership has received throughout the years. In 2017, we were awarded the ‘Excellence in Non-Domestic Rate’ award at the IRRV Performance Awards.

We were also recognised in the ‘Excellence in Social Inclusion’ category for our support for vulnerable citizens – including the First Steps programme, which helps North Somerset residents manage council tax debt. In addition we have employed over 40 apprentices during this period alongside contributing over 800 days to support the community through a variety of initiatives including supporting local foodbanks, Charity coffee mornings and helping clean local beaches.

Success stories like these have helped Liberata be regarded as a truly respected, professional and established employer within the area, and it’s especially rewarding to see that 11 of our original employees from 1995 are still with us today. They – along with 108 colleagues – continue delivering crucial services to North Somerset and its citizens, and these achievements are testament to their hard work and continual dedication. We look forward to seeing these efforts continue to reap rewards for the council going forward.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council