Liberata Awarded Five-Year Revenues & Benefits and Customer Services Contract

Government process services provider, Liberata, has today announced it has been awarded a five-year contract, worth £5.4 million by London Borough of Hillingdon to provide revenues & benefits and customer services.

Hillingdon is the second largest London borough by area, located 14 miles from central London and has Heathrow Airport within its boundaries.  Its population comprises of 304,000 people representing a vast range of cultures and nationalities.

The contract will see Liberata support the administration and the continued digital transformation of its revenues & benefits and related customer services, while providing operational support for these services.

Councillor Jonathan Bianco, Cabinet Member for Finance, Property and Business Services at Hillingdon Council, said: “We are delighted to have appointed Liberata as our partner to deliver these critical services to the London Borough of Hillingdon. Liberata, with its proven services, expertise, deep understanding of Hillingdon and a unique partnership ethos, has the credentials to help us address the financial challenges that we and many other local authorities face.”

Vijay Chandiramani, COO of Liberata, said: “We are delighted to be working in partnership with Hillingdon Council.  This is a further endorsement of our sector specific expertise, when it comes to collecting revenues, administering benefits, accounting and financial transactions and related customer services. Supported by effective process automation and sophisticated data analytics this partnership will enable Hillingdon Council to deliver first-class services to its residents.”

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council