Liberata Awarded Five-Year Revenues & Benefits and Customer Services Contract

Government process services provider, Liberata, has today announced it has been awarded a five-year contract, worth £5.4 million by London Borough of Hillingdon to provide revenues & benefits and customer services.

Hillingdon is the second largest London borough by area, located 14 miles from central London and has Heathrow Airport within its boundaries.  Its population comprises of 304,000 people representing a vast range of cultures and nationalities.

The contract will see Liberata support the administration and the continued digital transformation of its revenues & benefits and related customer services, while providing operational support for these services.

Councillor Jonathan Bianco, Cabinet Member for Finance, Property and Business Services at Hillingdon Council, said: “We are delighted to have appointed Liberata as our partner to deliver these critical services to the London Borough of Hillingdon. Liberata, with its proven services, expertise, deep understanding of Hillingdon and a unique partnership ethos, has the credentials to help us address the financial challenges that we and many other local authorities face.”

Vijay Chandiramani, COO of Liberata, said: “We are delighted to be working in partnership with Hillingdon Council.  This is a further endorsement of our sector specific expertise, when it comes to collecting revenues, administering benefits, accounting and financial transactions and related customer services. Supported by effective process automation and sophisticated data analytics this partnership will enable Hillingdon Council to deliver first-class services to its residents.”

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
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