Liberata Awarded Exchequer Services Contract by London Borough of Bromley Worth Up To £120 Million

Bromley Council has announced its intention to award its Exchequer Services Contract to Liberata.  The new contract will see Liberata continue to deliver a range of services including Revenues & Benefits, Customer Services, Administrative Social Care Services, Financial Transaction services, HR, Payroll and Pensions services on behalf of the Council. The initial contract is for eight years starting in April 2020, with the option to extend it for a further four years, and is potentially worth up to £120 million.

Liberata has been a trusted partner to Bromley since 2002. Bromley has achieved a high percentage of Council Tax and Business Rate collection rates with significant reductions in historic arrears. In the last two years, Liberata has also enabled the digital transformation of Bromley’s Revenue Collection and Benefits Assessment services with over 50,000 registered users from 140,000 properties within the borough now interacting with the Council online.

To continue to offer Bromley and all its local government clients the best possible outcomes Liberata is investing £12m in its Digital Services Platform and capabilities over a five-year period.

Councillor Graham Arthur, Portfolio Holder for Resources at Bromley Council, said: “The new contract helps deliver financial savings to the Council with real service improvements through the greater use of technology. We welcome the innovation planned and future working in partnership with Liberata which provides ultimate benefits to our residents and council tax payers.”

Bromley Council has commissioned Liberata to deliver the following services:

  • The collection of Council Tax and Business Rates
  • The administration of Housing Benefit (including overpayments ) and Council Tax Support
  • Assessments and awards for discretionary housing payments
  • Multi-channel Customer Services supporting  all Revenues, Benefits and Corporate Services
  • Payroll and  Pensions Services for the Council and its schools
  • IT services – administration of the Council’s Revenues, Benefits and Payroll systems.
  • Accounts Payable and Sundry Debtors administration (including temporary accommodation charges, adult social care charges and trade waste)
  • Financial Assessments for residents in receipt of adult social care
  • Appointeeship and Deputyship administration and payments
  • Cashiering services

Charlie Bruin, Chief Executive for Liberata, said: “Liberata is a highly reliable and trusted partner for local government and I am delighted that we will be working with Bromley Council for another eight years. This relationship is very important to us and we will do our utmost to provide an excellent service to the residents of Bromley in the coming term.

We are undertaking an exciting investment programme which will see residents benefit from the latest digital and online tools to improve their experience and expedite their required outcomes as well as providing the Council with better information and insight into the services we provide on their behalf.”

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council