Liberata’s customer services team in Barrow-in-Furness has been named as a finalist in two different categories at the 2016 CCA Excellence Awards. The annual award ceremony aims to celebrate individuals and teams in the contact centre industry who have achieved extraordinary success or shown extraordinary leadership, passion and commitment.
Liberata has been listed as a finalist in the following categories:
- Innovation in BPO – A Partnership Approach: in recognition of the work Liberata’s shared services team has carried out on behalf of London Borough of Bromley.
- Corporate Social Responsibility in Customer Service: in recognition for the work Liberata does with the wider community and the schemes implemented to benefit the wellbeing of its staff.
Vijay Chandiramani, COO of Local Government at Liberata, said “We are delighted to have been named as finalists in two categories. Liberata works tirelessly to ensure that the highest standards of customer service, guaranteeing that the needs of our clients and their citizens are met. Our staff have worked incredibly hard and I’m thrilled that their contributions have been recognised. We are looking forward to celebrating their achievements at the awards ceremony.”
The award winners will be announced throughout the CCA Annual Conference between Wednesday 16th and Thursday 17th November 2016.