Liberata announced as a finalist at the 2016 CCA Excellence Awards

Liberata’s customer services team in Barrow-in-Furness has been named as a finalist in two different categories at the 2016 CCA Excellence Awards. The annual award ceremony aims to celebrate individuals and teams in the contact centre industry who have achieved extraordinary success or shown extraordinary leadership, passion and commitment.

Liberata has been listed as a finalist in the following categories:

  • Innovation in BPO – A Partnership Approach: in recognition of the work Liberata’s shared services team has carried out on behalf of London Borough of Bromley.
  • Corporate Social Responsibility in Customer Service: in recognition for the work Liberata does with the wider community and the schemes implemented to benefit the wellbeing of its staff.

Vijay Chandiramani, COO of Local Government at Liberata, said “We are delighted to have been named as finalists in two categories. Liberata works tirelessly to ensure that the highest standards of customer service, guaranteeing that the needs of our clients and their citizens are met.  Our staff have worked incredibly hard and I’m thrilled that their contributions have been recognised. We are looking forward to celebrating their achievements at the awards ceremony.”

The award winners will be announced throughout the CCA Annual Conference between Wednesday 16th and Thursday 17th November 2016.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council