Liberata and CapacityGrid announced as finalists at the IRRV Performance Awards 2016

Liberata and CapacityGrid have been named as finalists in five separate categories at the 2016 IRRV Performance Awards. The awards celebrate excellence across the revenue, benefits and valuation industry. Liberata and CapacityGrid are finalists in the following award categories:

  • Most Improved Team of the Year – Liberata’s Non-Domestic Rates team has been named as a finalist for their work with North Somerset Council.
  • Excellence in Debt Management – Liberata has been selected as a finalist for its work with North Somerset Council; where it helped drive efficiencies and proactively manage debt.
  • Excellence in Social Inclusion– Liberata has been nominated as a finalist for its work with North Somerset Council and the South Ward Pilot scheme.
  • Excellence in Innovation (Service Delivery) – CapacityGrid has been chosen as a finalist for consistently applying innovation to yield efficiencies and savings through its Fraud & Error Review service.
  • Excellence in Staff Development – Liberata was named as a finalist in this award category for its commitment to staff development across the company.

Vijay Chandiramani, COO, Liberata and CapacityGrid, said, “We are delighted to have been named as finalists in these IIRV Award categories this year. This is testament to the value and innovation we have delivered to our valued clients over the last 12 months. We would like to thank our partners and clients, who continue to believe in us and propel us to innovate. We look forward to celebrating our passionate team’s dedication and hard work for this sector at the award ceremony in October.”

The category winners will be announced, and trophies presented, at The Performance Awards Gala Dinner, which will be held during the IRRV Annual Conference on Wednesday, 19th October 2016.

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Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
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Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council