Lewisham Council Continues with Liberata’s Empty Homes Review Service

Lewisham Council has decided to continue using Liberata’s Empty Homes Review Service, after their 2023 CTB1 Submission, to maximise New Homes Bonus funding in 2024.

While we have data that shows that starting the review long before October’s CTB1 deadline will maximise the effectiveness of the review and subsequently increase New Homes Bonus funding, this is a first time that a council has effectively “carried on” with the work in the same year.

In 2021, Lewisham decided to benefit from Liberata’s Empty Homes Review Service for the first time since 2018 and subsequently decided to run a review with us again in 2022. These reviews have generated an estimated £1,000,000 of additional New Homes Bonus funding for the Council.

Starting another review so soon after the CTB1 deadline will certainly increase the New Homes Bonus funding available during 2024 but will, in addition, improve the accuracy of Council records ahead of Annual Billing.

And there are additional benefits from the Empty Homes Review Service: reducing the number of Long Term Empty properties will:

  • Reduce anti-social behaviour associated with empty homes
  • Stop neighbouring properties becoming harder to sell (or having reduced values)
  • Allow the reuse of empty properties for the most vulnerable in society

Liberata’s Empty Homes Review service is market leading: across the councils that we worked with in 2023 we managed to remove an average 27% from each councils’ Long Term Empty Property List and delivered an average £565,166 of additional New Homes Bonus funding for each local authority that we worked with.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council