HM Courts and Tribunals Service awards two significant contracts to Liberata

Liberata to deliver Financial Transaction Processing and Judicial Payroll Services to the end of 2018

Government business process services provider, Liberata, has today announced it has been awarded two separate contacts via the G-Cloud framework to deliver Financial Transaction Processing worth £16m and Judicial Payroll Services worth £2m to Her Majesty’s Courts and Tribunals Service (HMCTS) to the end of 2018.

“These contracts reaffirm Liberata’s position as a specialist provider of Business Process Services to government,” commented Charlie Bruin, CEO of Liberata. “Both Financial Transaction Processing and Judicial Payroll contracts require a combination of experience and continued investment in domain expertise, a proven technology platform and collaborative client relationships, so we are naturally very pleased that HMCTS has decided to continue with Liberata as its delivery partner.”

Financial Transaction Processing

Liberata’s specialist finance and accounting services, which includes Liberata Automation Services (LAS), deliver multi-channel revenue accounting and receipting solutions, multi-channel payment solutions and financial reconciliations backed by robust customer and client support functions and production of management reporting information. LAS handles aggregate transaction values worth over £3bn annually on behalf of the government and is dedicated to assisting in making it easy for citizens and businesses to transact and do business with the UK government.

HMCTS generates in excess of £500 million in fees annually, so being able to receipt and reconcile each transaction quickly and efficiently is essential: this could include anything from civil court fees, through to employment or asylum and immigration tribunal fees.

“The Financial Transaction Processing contract is a great example of the innovation we are bringing to central and local government using business process automation. Being able to process and reconcile transactions quickly and efficiently is imperative for HMCTS and its customers.” added Charlie Bruin.

Judicial Payroll Services

The £2 million contract will see Liberata continue to deliver high-quality and efficient payroll services to the UK Judiciary, including Magistrates, High Court and fee-paid Judges plus Senior Public Appointees.

Liberata has been providing a highly reliable and efficient payroll service to the Ministry of Justice (and its predecessors, The Department of Constitutional Affairs and the Lord Chancellor’s Department) for more than 18 years. Throughout this period high levels of service have been maintained amidst significant changes to the structure of the MoJ and the complex amalgamation of terms and conditions across the Department’s employee base over the years. During this period, Liberata has been successfully involved in a number of high profile projects including on-boarding a number of Tribunals and the implementation of the Judicial Pension Scheme.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council