As HBAAI participation becomes mandatory from April 2022, local authorities should prioritise the seamless processing and management of housing benefit case reviews. By passing the burden to Capacitygrid by Liberata, local authorities can benefit from reliable case selection and the consistent and intelligent delivery of end-to-end solutions.
How Can We Help?
- Take a council’s risk score in its most basic form and provide a script for them to run against their system, effectively pulling the two pieces of information together into our Service Cloud platform.
- Categorise and filter cases based on demographics, circumstance changes or date of the last review
- Full end-to-end process – including undertaking the reviews and conducting all the administration tasks that go with that such as letter generation to tenants
- Enable an authority to meet key Housing Benefit Award Accuracy Initiative requirements, delivering significant savings on time, effort and resources
Crucially, Capacitygrid by Liberata has the tools to target and categorise high-risk case groups and by utilising our services be that the full end-to-end offering allowing us to take care of their whole Housing Benefit Award Accuracy Initiative requirements or just a basic review, authorities are allowed the breathing space to focus on their own specific projects and needs.
If you would like to learn more about how we can help you can contact us by clicking here.
