HBAAI participation becomes mandatory from April 22, are you ready?

As HBAAI participation becomes mandatory from April 2022, local authorities should prioritise the seamless processing and management of housing benefit case reviews. By passing the burden to Capacitygrid by Liberata, local authorities can benefit from reliable case selection and the consistent and intelligent delivery of end-to-end solutions.

How Can We Help?

  • Take a council’s risk score in its most basic form and provide a script for them to run against their system, effectively pulling the two pieces of information together into our Service Cloud platform.
  • Categorise and filter cases based on demographics, circumstance changes or date of the last review
  • Full end-to-end process – including undertaking the reviews and conducting all the administration tasks that go with that such as letter generation to tenants
  • Enable an authority to meet key Housing Benefit Award Accuracy Initiative requirements, delivering significant savings on time, effort and resources

Crucially, Capacitygrid by Liberata has the tools to target and categorise high-risk case groups and by utilising our services be that the full end-to-end offering allowing us to take care of their whole Housing Benefit Award Accuracy Initiative requirements or just a basic review, authorities are allowed the breathing space to focus on their own specific projects and needs.

If you would like to learn more about how we can help you can contact us by clicking here.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council