HBAAI participation becomes mandatory from April 22, are you ready?

As HBAAI participation becomes mandatory from April 2022, local authorities should prioritise the seamless processing and management of housing benefit case reviews. By passing the burden to Capacitygrid by Liberata, local authorities can benefit from reliable case selection and the consistent and intelligent delivery of end-to-end solutions.

How Can We Help?

  • Take a council’s risk score in its most basic form and provide a script for them to run against their system, effectively pulling the two pieces of information together into our Service Cloud platform.
  • Categorise and filter cases based on demographics, circumstance changes or date of the last review
  • Full end-to-end process – including undertaking the reviews and conducting all the administration tasks that go with that such as letter generation to tenants
  • Enable an authority to meet key Housing Benefit Award Accuracy Initiative requirements, delivering significant savings on time, effort and resources

Crucially, Capacitygrid by Liberata has the tools to target and categorise high-risk case groups and by utilising our services be that the full end-to-end offering allowing us to take care of their whole Housing Benefit Award Accuracy Initiative requirements or just a basic review, authorities are allowed the breathing space to focus on their own specific projects and needs.

If you would like to learn more about how we can help you can contact us by clicking here.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council