Hartlepool Takes Up Anytime Services

Hartlepool Borough Council has signed up to utilise Capactitygrid’s Anytime Service. With an increasing number of backlogs being experienced across the Revenues Team, Hartlepool needed additional resources to help reduce the backlog and this is why they have opted to utilise the Anytime Service.

Using the scale of our network, the Anytime Service offers a flexible solution, helping organisations get back on track in challenging times, particularly if workload volumes increase during peak holiday periods, in the event of unplanned sickness absence or during restructures to aid cost-saving challenges.

The service can help organisations scale (up and down) to meet their varying requirements, helping them achieve quicker results via:

  • Provision of scale and capacity to deliver a predictable and consistent service that is flexible around their workload via a fully managed service
  • Bespoke contract management approach and structure including designated account manager, a team leader and quality assurance
  • Experienced staff delivering consistently high outputs and quality via our proven performance management toolkit
  • Flexible pricing solutions to meet their needs via day rates or transactional pricing
  • Creating a forum for sharing best practice procedures, process improvements, automation and digital transformation

We can also reduce a team’s workload by automating ATLAS. If you would like to know more about this service, you can contact us here.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council