Free Up Your Teams From Universal Credit Work

The Pandemic has been hitting many authority departments in different ways. Teams have potentially been reduced in size, some teams have been overwhelmed with workloads around COVID grants:  all this on top of having to deliver normal services like processing Universal Credit applications.

Couple this with the fact those people making the applications are in desperate need of those claims to be processed quickly. There is no doubt that this will be putting extreme pressure on an authority’s team, adding stress due to not having the capabilities to process claims quickly and effectively, leading to increased calls and complaints faced by the front line teams.

But there is a way you can get help and get ahead of the game with your Universal Credit applications work.

The Universal Credit Automation Service from Capacitygrid

By automating Universal Credit, councils can put themselves ahead of the game by reducing their team’s workload through automation of the majority of cases between the DWP and their revenues & benefits system. The service comes with a suite of over 15 daily reports to aid effective workload planning and track the progress of cases that have been processed and enables data mismatches to be identified and resolved to further improve future automation rates.

The service delivers immediate results, freeing your teams to focus on other key areas such as COVID grants etc.

To learn more about how Capacitygrid can help with Universal Credit Automation click here.

See how Liberata can help your organisation.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council