Free Up Your Teams From Universal Credit Work

The Pandemic has been hitting many authority departments in different ways. Teams have potentially been reduced in size, some teams have been overwhelmed with workloads around COVID grants:  all this on top of having to deliver normal services like processing Universal Credit applications.

Couple this with the fact those people making the applications are in desperate need of those claims to be processed quickly. There is no doubt that this will be putting extreme pressure on an authority’s team, adding stress due to not having the capabilities to process claims quickly and effectively, leading to increased calls and complaints faced by the front line teams.

But there is a way you can get help and get ahead of the game with your Universal Credit applications work.

The Universal Credit Automation Service from Capacitygrid

By automating Universal Credit, councils can put themselves ahead of the game by reducing their team’s workload through automation of the majority of cases between the DWP and their revenues & benefits system. The service comes with a suite of over 15 daily reports to aid effective workload planning and track the progress of cases that have been processed and enables data mismatches to be identified and resolved to further improve future automation rates.

The service delivers immediate results, freeing your teams to focus on other key areas such as COVID grants etc.

To learn more about how Capacitygrid can help with Universal Credit Automation click here.

See how Liberata can help your organisation.

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As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council