Do you know how to find an extra £10,000,000…We do!

Liberata is looking forward to the forthcoming CIPFA Conference on 13th -14th July in Liverpool.

We would like to invite you to come and visit us on Stand 4, where we would like to go through some truly insightful data that we have collated to demonstrate revenues & benefits performance nationally. For each council, we can use this to identify exactly how much additional revenue we could deliver for you.

We want to focus on some of our point solutions and services that can help generate an additional £10,000,000.

Revenues and Benefits Service

Liberata is a leading revenues and benefits provider for local government. We work with over 75 local authorities every year, delivering a range of fully managed or automation services designed to generate income, reduce costs and provide a more efficient service for the end user. We manage over £2 billion annually in local revenues which represents 25% of the UK market.

With cost savings a priority, we can help you drive through efficiencies and proactively manage debt to maximise your income.

Business Rates Review

We manage the full Business Rates review cycle, not only data matching and mapping/aerial photography analysis to validate properties, but we go further by offering extensive customer contact activity; all necessary site inspections; call handling; Valuation Office Agency liaison and cross system processing to guarantee results. This ensure that provide everything to enable the VOA to action each new prospect identified as quickly and efficiently as possible. What’s more, we are the only supplier that offers comprehensive site investigations.

Empty Homes Review

Our approach uses expert data matching technology, a network of specialist inspectors, a dedicated call centre team and experienced revenue practitioners – 120 of them – to exhaustively review and validate every long-term empty property. This has ensured our LTE removal rate has continued to be over three times the national average.

The Empty Homes Review service will help you to:

  • Bring more empty homes back into use
  • Improve Council Tax collection through the additional contact information
  • Maximise New Homes Bonus funding

Single Person Discount Review

Our Single Person Discount Review service uses sophisticated data matching from leading data sources and personal contact to verify and validate SPD entitlements.

We manage the full review process, from data analysis to investigation, handling all citizen correspondence and updating your council tax records if required. We also use templated letters and an intelligent online web form to help support councils’ digital channel shift whilst also offering several communication methods to allow residents to respond to the review.

Come and visit us on Stand 4 to discuss more about how we can help you. What’s more, if you are interested we can demonstrate the success that we achieve when we manage the revenues & benefits function on behalf of our client accounts.

In return, we will give you a free bag of chocolate coins to help keep you going throughout your time at the conference.

See how Liberata can help your organisation.

Book A Demo
As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Liberata is the ideal delivery partner to help us achieve our aims, whilst ensuring we can drive down processing times and improve the service for our customers. Council tax and business rates collection will improve, ensuring that we have the funds to deliver the vital services that have a positive impact on residents’ lives. We look forward to working closely in partnership with Liberata to help achieve our aims
Rebecca Keene
Broxbourne Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
Liberata has been empowered to create a seamless integration with technology to digitally transform the Revenues and Benefits service whilst trying to protect local jobs. The joint strategy has helped to deliver innovative solutions that have exceeded expectations, whilst providing savings to the authority. This surge in digital engagement has helped deliver strong year one outturn with electronic billing and the technology will enable us to show improvements in the benefits speed of processing and in Council Tax processing of moves, discounts and exemptions.
Andy Stevens
Swindon Borough Council